CCM6 How to find out if reaching high water mark on concurrent calls

[rstew3]

300 Seats on CCM6 W/ cs1k. Trying to find a report that indicates if we are ever maxing out all 300 licenses in CCM6. Wanting to add additional agents but need to verify if we are ever getting close to the maximum concurrent calls.

Thanks for any assistance

 

[sandyml]

On the License Manager Configuration screen, there is a button to View Licenses. It will tell you how many licenses are checked out at any given time.

Nortel Contact Center - License Manager - Configuration - View Licenses.