Hi Folks,
I have a remote site connected via MPLS. We have a small call center group out there that uses the RTD from CCM 6.0. We use unicast to a desktop PC onsite that powers a 55" display. this has been in place and working well for years. The issue seems to be occuring when we launch the display from any PC at that site.
A few weeks ago the supervisor started complaining of intermittant issues where data is not displaying consistantly. Sometimes he sees all data, other times he get the messge "No Data" on some of his billboard displays where others present correctly. The ones that display and those that do not display are random.
Whenever I launch his displays on the CCMA server or my PC that is on the local network I have no issues. This leads me to believe there is a network issue but I am having a hard time convincing my netowrk folks of this. Nortel documentation i regards to how RTD actually works seems very thin. Does anyone have any ideas or troubleshooting suggestion my netowrk team could perform?
I have a remote site connected via MPLS. We have a small call center group out there that uses the RTD from CCM 6.0. We use unicast to a desktop PC onsite that powers a 55" display. this has been in place and working well for years. The issue seems to be occuring when we launch the display from any PC at that site.
A few weeks ago the supervisor started complaining of intermittant issues where data is not displaying consistantly. Sometimes he sees all data, other times he get the messge "No Data" on some of his billboard displays where others present correctly. The ones that display and those that do not display are random.
Whenever I launch his displays on the CCMA server or my PC that is on the local network I have no issues. This leads me to believe there is a network issue but I am having a hard time convincing my netowrk folks of this. Nortel documentation i regards to how RTD actually works seems very thin. Does anyone have any ideas or troubleshooting suggestion my netowrk team could perform?