Guys, please bear with me, as my CCM knowledge is very limited.
I inherited a CCM4 a few years ago with a business relocation, everything i know is self taught.
I've been asked if it's possible to collect inbound call stats from a small hunt group to determine who is answering the majority of inbound calls.
From what I can gather CDR may do this, and it seems that CDR is already installed and generating some sort of basic reports, as i stumbled upon them when digging around ?
So i think i need to create my own report based on "summary by extension", but i've no ideas where this is.
The instruction i found mention "Cisco unified serviceability > tools > CDR analysis and reporting"
but i only have shotcuts to "realtime error reporting"
The next instruction i have mentions "but i don't know the location of car.
could anyone help and point me in the right direction
For additional background info (if it helps) there are no external computers connected to this setup, just publisher and subscriber, so i'm trying to do this on the publisher.
I inherited a CCM4 a few years ago with a business relocation, everything i know is self taught.
I've been asked if it's possible to collect inbound call stats from a small hunt group to determine who is answering the majority of inbound calls.
From what I can gather CDR may do this, and it seems that CDR is already installed and generating some sort of basic reports, as i stumbled upon them when digging around ?
So i think i need to create my own report based on "summary by extension", but i've no ideas where this is.
The instruction i found mention "Cisco unified serviceability > tools > CDR analysis and reporting"
but i only have shotcuts to "realtime error reporting"
The next instruction i have mentions "but i don't know the location of car.
could anyone help and point me in the right direction
For additional background info (if it helps) there are no external computers connected to this setup, just publisher and subscriber, so i'm trying to do this on the publisher.