CCM reports from deleted user

[thesiscokid]

Hi there,

Does anyone know the easiest way to get call reports from a user that has been deleted from YSE? If I run voice reports then any historic reports for this user dont appear in either the group reports by agent or the user themselves dont appear in the list of agents. I would have thought that you'd still be able to run reports so I'm guessing it is just me....version 7 for info

Thanks in advance

 

[Waldosworld]

Add the user back into YSE

 

[Billz66]

The recommendation is NOT to delete users but to make them historical ( so they don't consume a license ) if you want to run reports on them.
I agree with Waldo add them back in as they were and try again



If I never did anything I'd never done before , I'd never do anything.....

and due to an endless stream of MiCollab , MiCC issues
Life would be simpler If only they tested products properly before releasing them .....

 

[Waldosworld]

I also agree with Billz66.

 

[Mitelboy]

Hi

I have the same issue by mistake delete some queues and Agents and recreate again but data shows Zero's on all column.
is there a way we can get these old queues and Agents Data.

Thanks

 

[Billz66]

if you recreate them , you may be able to run a summarize of the old data via the CCC ( contact centre client)

This should recreate the call stat data in the database

If I never did anything I'd never done before , I'd never do anything.....

and due to an endless stream of MiCollab , MiCC issues
Life would be simpler If only they tested products properly before releasing them .....

 

[thesiscokid]

If I delete them from the 3300 and it syncs at night wouldnt it delete the user anyway? Just to make it a little more confusing I needed the number for something else....I was also adding the same user back under a different number using the single provisioning option on the MAS

 

[Waldosworld]

Unless you are matching the previous user data your reports will be inaccurate.