Folks,
It appears that I have a problem with some users accidentally dialing 911 and then hanging up resulting in the police showing up on my doorstep. We are sending a external phone number mask out so all the 911 operators see is the main line number and not the DID or extension.
After each incident I am being asked to find out which number is placing the call. The CDR Analysis and Reporting tool works well if you know the extension but not so well under these circumstances. Does anyone know how to run a report based on the dialed number?
Thanks in advance
It appears that I have a problem with some users accidentally dialing 911 and then hanging up resulting in the police showing up on my doorstep. We are sending a external phone number mask out so all the 911 operators see is the main line number and not the DID or extension.
After each incident I am being asked to find out which number is placing the call. The CDR Analysis and Reporting tool works well if you know the extension but not so well under these circumstances. Does anyone know how to run a report based on the dialed number?
Thanks in advance