CCM Client install..?

[Isinor]

What is the correct install process for IM & CM.

I have installed IM and get an error… “Event Service connection failed”. IM works fine on other PCs

The only install apps are in a folder the server. I did the following...

1) \AppsFiles\iFORv4\CRK40\DISK1\Setup.exe
2) iFor Config Tool, Client ip:10.10.10.112[1515] This is the same as others
3) Log off
4) \Program Files\Ericsson\CCM.s\CCMCli\Setup.exe
5) Reboot


Regards
Isinor

 

[slash50]

You need to install the CCM broker service and reboot before the client installation of IM or CM.

 

[Isinor]

Hi /50
Thanks,

This is an extra client install on a working system.
The CCM broker service and others are all running on the server.

Regards
Isinor

 

[slash50]

The Broker service also needs to be on the client...

 

[Isinor]

Does this show as a Windows Service on the client..?

Because on my PC I don’t see a CCM Broker Service and IM & CM are working fine.


Regards
Isinor

 

[slash50]

OK, maybe I didn't remember that bit right.... perhaps you don't need broker on the client...

Have you exceeded your license limit?

 

[EarlofDuke]

Is the IFOR corectly installed. You can check it on the DOS promt and write i4tv.

 

[Isinor]

Hi,

No not a license issue, using 3 and have 9 allowed.
CM is working fine.
Are there any log files to assist in fault locating..?



Regards
Isinor

 

[Isinor]

Hi Earl,

iFor is running OK... get same results for working PC and faulty IM pc.

Regards
Isinor

 

[Isinor]

I have just checked the IM Client version.
It's 4.0.4.0 on the working PC & the faulty client is 4.0.0.0

The faulty IM was installed from a mapped drive...
\\ACDServer\Program Files\Ericsson\CCM.s\CCMCli\Setup.exe

How do I get at the updated client install or do I update the client after install..?

Regards
Isinor

 

[slash50]

Update the client after install, there should be a service pack folder somewhere ;-)