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CCM 6.0 agent phones show wrong skillset

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nconick

nconick

MIS
Sep 28, 2005
197
US
Agent phone shows the wrong skillset on some of the calls but not all of them...?
 
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Are you sure you have skillset name configured for AGT Display?
 
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Are you certain that the agent is NOT in the skillset displayed?? Good point about the AGT display, check the phone set properties.
 
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Thank you both. When I attempted to VPN in and look at the configuration and now the CCMA webpage won't load so I can't do anything until I correct that. Getting "page cannot be displayed".......
 
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