Hi
One of my customers reprogrammed there system last night and didnt tell me......we know have problems with calls and the CCC, im not to familiar with CCC so please bear with me!
Basically every user onsite is a agent, they therefore login to there phone every morning.
Previously the ext number on the physical ports were set to the 3xxx range and the agents were all in the 2xxx range.
The guy onsite has changed all of the extension ports (physical ports) to match the agent logins. Therefore I know have 2 conflicting ranges...my first question is will this cause a problem??
The issues they are now experiencing is within call centre view where it normally says the name of the user and the state in the majority of boxes i see "undefined"
Ive reprogrammed the system back to how it was and restarted delta server but the issue remains.
Really would appreciate any advice
Thanks
One of my customers reprogrammed there system last night and didnt tell me......we know have problems with calls and the CCC, im not to familiar with CCC so please bear with me!
Basically every user onsite is a agent, they therefore login to there phone every morning.
Previously the ext number on the physical ports were set to the 3xxx range and the agents were all in the 2xxx range.
The guy onsite has changed all of the extension ports (physical ports) to match the agent logins. Therefore I know have 2 conflicting ranges...my first question is will this cause a problem??
The issues they are now experiencing is within call centre view where it normally says the name of the user and the state in the majority of boxes i see "undefined"
Ive reprogrammed the system back to how it was and restarted delta server but the issue remains.
Really would appreciate any advice
Thanks