CCC Stats

[2259r]

Morning All,

In need of some help (again) with yet another odd query ...

One of our contact centres is running CCC 5.0.39 with CCV 5.0.24

CCV is set to reset all statistics at 1am, this works perfectly on the PC wallboards, all the stats reset such as answered calls, abandoned calls etc.

One stat however isn't resetting, this stat is the longest wait time. Its a useful statistic but one we cant use at the moment as its not accurate.

Any ideas how to make sure this statistic resets along with the rest?

Thank you.

 

[2259r]

Any ideas anyone?

Cheers

 

[IPOfficeIreland]

Ccc! Go to the wallboard stat box properties and just recreate the settings for it. Should work

 

[2259r]

Tried that ... If I recreate the settings then it updates the stat but its a one time update

So if for exam ample its 50 secs, I recreate the stat it goes to 26 secs then stays on that until I recreate the stat again ......

Thanks.

 

[2259r]

example*

 

[jamie77]

Have you restarted the Wallboard server and or whole CCC server???

Can't beat a good reboot to sort wierd things out!!

Jamie Green

Football is not a matter of life and death-It is far more important!!!!

 

[IPOfficeIreland]

Or my New ccc favourite- run the same installer exe -modify. Clears a lot of bugs

 

[jamie77]

Whats that TT??

Jamie Green

Football is not a matter of life and death-It is far more important!!!!

 

[IPOfficeIreland]

Just run setup again Jamie, when it asks for repair/modify/remove(yes please select modify.