when I try to run a "group" report I am not seeing the group in which the people I want to report are in, it gives me like 2 old employees that dont work here anymore along with 0's across the board? I am guessing there is a special place to put them in a a group? I am using the "Monitor group" under telephony tab in the user settings in Manager. any tips would be appriciated
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CCC Reports
- Thread starter zerkur
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- #3
If you're going to take out an Agent Group report you'll need to create a report group, and in that you put the members you want to include in the report. This group must also have a higher extension number than any other group they are members of.
You didn't say what report you were looking in and what you want to find out, that could make it easier for us to give a correct answer.
You didn't say what report you were looking in and what you want to find out, that could make it easier for us to give a correct answer.
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