CCC REPORTER

[tech754]

When I start the CCC reporter it states that there are no licenses available. I am running IPO 3.2.53, CCC 5.0.33, and VM Pro 3.2.28. I have the Archiver and Delta Server running on same PC, followed tech tip 131 completely and still having issues. I can go to any PC on the Domain and load CCV and PC Wallboard and it works fine but no reporter.

I have followed the instructions and Loaded .NET first and then loaded IIS and rebooted, just having problem with web page. I got a microsoft error when I opened the application initially and proceeded to go to IIS and change the default web page to CCCSERVER/Reporting, which is the directory of the web page. Now it opens the web page but I have the license error.



ANY IDEAS OR SUGGESTIONS?

 

[aloose]

I am having the same problem today! What the heck is going on. anyone know why we are both having the same problem??

 

[CarGoSki]

Its the other way around. Install IIS first then .net

 

[janni78]

Make sure that in IIS the CCC Reporter application uses .NET 1.1xxx and not 2.0.

 

[intrigrant]

Stop the Archiver and Deltaserver.
First start Deltaserver and if its running then start the Archiver service.

 

[aloose]

how do i force it to use 1.1? it looks like it might be using 2.0

 

[aloose]

I uninstalled 2.0 and then reinstalled 1.1, I am still geting the "No available license could be found at this time" Whats going on.

 

[aloose]

anyone know how the licensing works? I know in previous versions of CCC there was a license program. now its just built into CCC. What could cause it not to be relaying the info to reporter?

 

[CarGoSki]

Actually I use .net 2.0 all the time but you can't argue with your personal success.

 

[CarGoSki]

aloose: You must post the specifications of the hardware and software that you are using. Server 2000 does not require as much to setup as 2003 does. Also a record of the IPO version and CCC version is good infor to post when seeking help.

 

[aloose]

I am running Windows 2003 Server SP1 the IP Office is running off V 3.1.56 and I am running 5.0.31 of CCC. any other info you need?

 

[aloose]

the odd thing is, This is a fresh install. but everything works great except this. This morning when i came to work and started working on the server again, I was able to open the reporting just fine, then while generating the report it just sat there saying it was generating, after 5 minutes of wondering whats going on, I close it out, and relaunch the reporter. at which time it says no license blah blah....

 

[jml2665]

is it the CCC license or Crystal??

 

[aloose]

 

[tech754]

CarGoSki,

I actually did it the correct way but put it in my message backwards. I think the reporter software is using the 2.0 .NET and it seems like it works for some and not others.

I will try and stop Delta-Archiver and restart as listed above. Maybe just time to reload the whole thing from scratch.

 

[aloose]

I have uninstalled the whole CCC suite and reinstalled 5 times, doesnt seem to make any difference.

 

[CarGoSki]

Franky I would use 5.0.33 instead of 5.0.31. Are you trying to bring up reporting by using the server name. i.e

http://servername/reporting

if so you should try using the ip address instead

http://ipaddress/reporting

The rub here is that once you see the no license error you must restart the ccc reporter service to bring it back into working order.

 

[Mlck]

Did you follow the tech-tip 119 and there are a new patch to(Avaya FW), thats a .bat file use to open the port on your CCC server.
Restarting the delta server and the ccc reporter should fix the no licence available.

 

[Mlck]

i have the same problem but only on the 2000 user pc's.

------------------------
'AN UNKNOW ERROR HAS OCCURRED'
------------------------

i see the Avaya web page starting and after this message????

 

[CarGoSki]

miikk:

You should try to sub-divide the problem as such:
Can I pull reports properly on the CCC server?
Can I pull reports properly on a client computer?