CCC Group Analysis

[Dishmega]

IPO 412 v4.2(11)
Call Center View v5.0.22

I'm getting Invalid Group Member (Unnamed) for just one of Agent. I have been looking the config and I can't find any different with the other Agents.

Any Idea?

Thanks in Advance.

 

[Maxwell1001]

this is a licensing issue


you have to many people set to agent i.e forced logon and login code, the licenses are given out on a first come 1st serve basis, have a look on here people post this fault all the time

 

[Dishmega]

I have 20 Agent Licenses and only 10 setup. I have check one by one all the user making sure Force login or Login Code wasn't setup by mistake




Thanks for reply

 

[VoiceonData]

have you tried deleting and re creating the extension ??

also what extension number are you using?

voiceondata

http://www.voiceondata.co.uk

 

[Dishmega]

Yup, I tried that already, also copy from of the agent that is fine, still the same.

Extension? What you mean ..? 4 digits extension this particular one is 1314, see this link

http://my.gcaf.us/ccc.png

Thanks

 

[Notsetinstone]

do you have all agens checked in delta server?

http://www.nu-tel.com

 

[Maxwell1001]

is the correct agent information and license info showing up in delta server?

 

[Bas1234]

Could it be this problem?

CQ66995
CCC - Incorrect agent states in CCV if agent logs off during system wrap-up timer and then logs on again.

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It works! Now if only I could remember what I did...
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[Dishmega]

Hey guys thanks for reply.
Yesterday after hours of breaking my head I decided to do a reboot on the IPO, now everything looks ok.

The old Microsoft solution did the trick once again… LOL