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CCC Custom Crystal Reports
- Thread starter KaztarT
- Start date
intrigrant
Systems Engineer
Custom reports are made for a custom call center. It is most likely that your callcenter is different and that makes the reports useless.
intrigrant wrote: <quote>...It is most likely that your callcenter is different and that makes the reports useless</quote>
Couldn't be any worse than the standard reports though!
I've just spent 3 weeks trying to figure out the whole Avaya system to do reporting for our customers - in the end I took the Agent Activity report and completely re-jigged it to give me some accurate DID statistics. I've been in touch with Avaya and they're next to useless when it comes to providing helpful information.
Couldn't be any worse than the standard reports though!
I've just spent 3 weeks trying to figure out the whole Avaya system to do reporting for our customers - in the end I took the Agent Activity report and completely re-jigged it to give me some accurate DID statistics. I've been in touch with Avaya and they're next to useless when it comes to providing helpful information.
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