CCC agents not showing correct status.

[browmaster]

HELP!

I have a location that keeps having issues with Agents showing up as not logged in when they realy are. the other odd thing is reporting seems to be off.

Has anyone run into this?

frustrating part is we have Avaya Maint and they want to charge us $150 per 1/2 hour just to look at it.

 

[JeSTeROCK]

what version of ccc and delta server are you using ?

is the server that delta server and ccc up to the task ?

is the ccc directly connected to the lan ports on the ipo ?

 

[browmaster]

CCC v5
Server is a P4 3.0 running win2003
base unit is a 412 so no I am not directly connected I suppose I could put the CCC server on a different subnet but this could cause quite a bit of traffic that the 412 shouldn't have to pass...