CCAD Voice Only toolbar

[Jamiepockets]

Hi fellow CC6 Guru's, I'm trying to set up agent desktop toolbar for voice only users, i.e CC6, CCT only no CCMM. everyting works fine i.e mappings on the CCT, run ref client up and everything works.
If you fire toolbar, it comes up but everything is greyed out, and you cannot do anything

TCMSETUP was run on the client pc's to point the telphony service to the cct server.

Also tried running Julmars softphone, but similar thing, cannot pick up the line.

I'm starting to wonder if I have left something out here i.e is there another way of pointing the toolbar to CCT. On ref client you configure this information. Julmars soft phone there is no such configuration

Thoughts and advise please.

Ta

James

 

[Jamiepockets]

Oh Dear, not many responses here, have sorted the first bit and now have the toolbar working. Has anybody ever managed to get something like Julmar's softphone to work properly on a client pc talking back to the CCT if so how ????