CC6 Real Time Displays 1

[Revolution1200]

Hi All,

We had our provider over this morning to do a call pilot integration with CC6 and since the first reboot of the server this morning we have had no real time displays - we get an error saying that the server is down or network problems.

Tonight the vendor came back and applied all the latest PEPs but still no joy (Now 1am).

This is on a co res server and from the tools they used it looks as though the CCMS is sending the real time data but the CCMA is not sending this on.

We are now looking at the possibilty of either nortel looking into this or a server rebuild.

Has anyone had a problem similar to this that they were able to resolve?

Cheers

Stuart

 

[Revolution1200]

Thanks for the post BkMesser, any additional information to be had is always a good thing!