CC6 - few agents missing in historical reports

[senk1s]

Agents are defined in CC under supervisor/ skillset - processing calls. Shows up in realtime reports

I'm trying to run agent performance and agent li/lo report

Historical Reports-> Agent Performance-> selection criteria
I cannot find the agent in the list or search

The agent showsup in agent performance by skillset or supervisor report

Is this a known issue and a patch is avbl?
Please point me in the right direction - thanks

 

[jlieblein]

Recently you made a change to the agents of the symposium? as the login id? Casula if you did have to restart the symposium
sorry but english is not my native languaje

 

[senk1s]

Thanks jlieblien ...
thats a bummer ... to reboot the server.
Will give that a try