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CC Elite 6.0 1

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85adventures

Technical User
Jan 31, 2011
27
US
ACM 6.0.1 w/ Call Center 6.0

My sales rep tells me we have Call Center Elite, although when I display system-parameters, EAS is not enabled. She says I can enable it via a web browser. Really? Is that possible? I thought only Avaya and their Business Partners could change the features in system-parameters customer-options.

display system-parameters customer-options Page 6 of 11
CALL CENTER OPTIONAL FEATURES

Call Center Release: 6.0

ACD? y Reason Codes? n
BCMS (Basic)? y Service Level Maximizer? n
BCMS/VuStats Service Level? y Service Observing (Basic)? y
BSR Local Treatment for IP & ISDN? y Service Observing (Remote/By FAC)? y
Business Advocate? n Service Observing (VDNs)? y
Call Work Codes? y Timed ACW? y
DTMF Feedback Signals For VRU? y Vectoring (Basic)? y
Dynamic Advocate? n Vectoring (Prompting)? y
Expert Agent Selection (EAS)? n Vectoring (G3V4 Enhanced)? y
EAS-PHD? n Vectoring (3.0 Enhanced)? y
Forced ACD Calls? n Vectoring (ANI/II-Digits Routing)? y
Least Occupied Agent? n Vectoring (G3V4 Advanced Routing)? y
Lookahead Interflow (LAI)? n Vectoring (CINFO)? y
Multiple Call Handling (On Request)? y Vectoring (Best Service Routing)? y
Multiple Call Handling (Forced)? y Vectoring (Holidays)? y
PASTE (Display PBX Data on Phone)? y Vectoring (Variables)? y
(NOTE: You must logoff & login to effect the permission changes.)
 
yes that is correct, log into the web broser and enable that feature, in the older switches only avaya could enable a feature.

 
from the web page/ administration/licensing but keep in mind certain features do need to be purchased

 
feature administration after that but sounds like you did not purchase the call center piece

 
Ah, found it. We already paid for CC Elite, but the feature was never turned on. Now, I don't dare turn it on until I do some more research. I have half a dozen ACDs using hunt-groups. I don't want to cause any problems with them.
 
Just one more thing ... can you point me to documentation that will help me plan the ACD conversion from Basic to Elite?
 
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