CC Elite 6.0 1

[85adventures]

ACM 6.0.1 w/ Call Center 6.0

My sales rep tells me we have Call Center Elite, although when I display system-parameters, EAS is not enabled. She says I can enable it via a web browser. Really? Is that possible? I thought only Avaya and their Business Partners could change the features in system-parameters customer-options.

display system-parameters customer-options Page 6 of 11
CALL CENTER OPTIONAL FEATURES

Call Center Release: 6.0

ACD? y Reason Codes? n
BCMS (Basic)? y Service Level Maximizer? n
BCMS/VuStats Service Level? y Service Observing (Basic)? y
BSR Local Treatment for IP & ISDN? y Service Observing (Remote/By FAC)? y
Business Advocate? n Service Observing (VDNs)? y
Call Work Codes? y Timed ACW? y
DTMF Feedback Signals For VRU? y Vectoring (Basic)? y
Dynamic Advocate? n Vectoring (Prompting)? y
Expert Agent Selection (EAS)? n Vectoring (G3V4 Enhanced)? y
EAS-PHD? n Vectoring (3.0 Enhanced)? y
Forced ACD Calls? n Vectoring (ANI/II-Digits Routing)? y
Least Occupied Agent? n Vectoring (G3V4 Advanced Routing)? y
Lookahead Interflow (LAI)? n Vectoring (CINFO)? y
Multiple Call Handling (On Request)? y Vectoring (Best Service Routing)? y
Multiple Call Handling (Forced)? y Vectoring (Holidays)? y
PASTE (Display PBX Data on Phone)? y Vectoring (Variables)? y
(NOTE: You must logoff & login to effect the permission changes.)

 

[smokinjoe2938]

yes that is correct, log into the web broser and enable that feature, in the older switches only avaya could enable a feature.

 

[85adventures]

I logged into CM, but couldn't find it anywhere.

 

[smokinjoe2938]

from the web page/ administration/licensing but keep in mind certain features do need to be purchased

 

[smokinjoe2938]

feature administration after that but sounds like you did not purchase the call center piece

 

[85adventures]

Ah, found it. We already paid for CC Elite, but the feature was never turned on. Now, I don't dare turn it on until I do some more research. I have half a dozen ACDs using hunt-groups. I don't want to cause any problems with them.

 

[smokinjoe2938]

good luck you should be all set

 

[85adventures]

Just one more thing ... can you point me to documentation that will help me plan the ACD conversion from Basic to Elite?

 

[smokinjoe2938]

support.avaya.com but you need an SSO log in.

 

[montyzummer]

https://downloads.avaya.com/css/P8/documents/100180549

https://downloads.avaya.com/css/P8/documents/100171605

https://downloads.avaya.com/css/P8/documents/100171609

http://downloads.avaya.com/css/P8/documents/100156986

Should be all you need good luck.

APSS (SME)
ACSS (SME)
ACIS (UC)

 

[85adventures]

Thanks for the assistance.

 

[smokinjoe2938]

have some pink monty