pacojonezl40
Technical User
Having an issue with calls between Cisco Call Manager and Nortel 81C Succession 3.0. I have both at my site and calls from the CCM at my site work fine when dialing Nortel. There was just a merger with another company and when calling from the new company's cluster to Nortel here the call goes through fine as well. The issue is when unanswered calls forward to voicemail, the call is rejected and sent back to the Call Manager. I am wondering is it because the voicemail platform is Octel or is it something as simple as sending/recieving wrong number of digits. I took some D-Channel messages and posted them below.
This is from a good call from Cisco on my site to Nortel on my site:
CH 56 UIPE_IMSG CC_SETUP_IND REF 00007C98 CH 56 3 TOD 18:49:56 CK 22EE215D
CALLED #:5599 NUM PLAN: UNKNOWN TON: UNKNOWN
CALLING #:3456 NUM PLAN: UNKNOWN TON: UNKNOWN
DCH 56 UIPE_OMSG CC_PROCEED_REQ REF 0000FC98 CH 56 3 TOD 18:49:56 CK 22EE2164
DCH 56 UIPE_OMSG CC_ALERT_REQ REF 0000FC98 CH 56 3 TOD 18:49:56 CK 22EE2167
PROGRESS: TERMINATING END IS NOT ISDN
DCH 56 UIPE_OMSG CC_FAC_REQ REF 0000FC98 CH 0 TOD 18:50:16 CK 22EEBD2F
DCH 56 UIPE_OMSG CC_FAC_REQ REF 0000FC98 CH 0 TOD 18:50:16 CK 22EEBD31
DCH 56 UIPE_OMSG CC_SETUP_RESP REF 0000FC98 CH 56 3 TOD 18:50:18 CK 22EECF28
PROGRESS: TERMINATING END IS NOT ISDN
CONNECT #:707708 NUM PLAN: UNKNOWN TON: UNKNOWN
DCH 56 UIPE_IMSG CC_SETUPCOMP_IND REF 00007C98 CH 56 3 TOD 18:50:18 CK 22EECF7B
DCH 56 UIPE_IMSG CC_DISC_IND REF 00007C98 CH 56 3 TOD 18:50:22 CK 22EEF536
CAUSE: #16 - NORMAL CALL CLEARING
DCH 56 UIPE_OMSG CC_RELEASE_REQ REF 0000FC98 CH 56 3 TOD 18:50:22 CK 22EEF537
DCH 56 UIPE_IMSG CC_RELEASE_CONF REF 00007C98 CH 56 3 TOD 18:50:22 CK 22EEF577
3456 is the Call Manager number and 5599 is on my 3904. 707708 is one of the roll-over ports from the Octel. The pilot number for voicemail is 4044 and if the first port is busy, the hunt ports are programmed as 6 digit numbers.
Here is a failed call from off-site Call Manager (different cluster) to my site 81C:
DCH 57 UIPE_IMSG CC_SETUP_IND REF 00007E92 CH 57 1 TOD 18:48:50 CK 22EC23C0
CALLED #:5599 NUM PLAN: UNKNOWN TON: UNKNOWN
CALLING #:3343 NUM PLAN: UNKNOWN TON: UNKNOWN
DCH 57 UIPE_OMSG CC_PROCEED_REQ REF 0000FE92 CH 57 1 TOD 18:48:50 CK 22EC23C8
DCH 57 UIPE_OMSG CC_ALERT_REQ REF 0000FE92 CH 57 1 TOD 18:48:50 CK 22EC23CA
PROGRESS: TERMINATING END IS NOT ISDN
DCH 57 UIPE_IMSG CC_DISC_IND REF 00007E92 CH 57 1 TOD 18:48:58 CK 22EC62E4
CAUSE: #100 - INVALID IE CONTENTS
DCH 57 UIPE_OMSG CC_RELEASE_REQ REF 0000FE92 CH 57 1 TOD 18:48:58 CK 22EC62E6
DCH 57 UIPE_IMSG CC_RELEASE_CONF REF 00007E92 CH 57 1 TOD 18:48:58 CK 22EC632C
3343 is the incoming call and is trying to reach 5599 voicemail when not answered.
The calls incoming to the Nortel are using the same Gateways from the Cisco side. There are 6 E-1 connected from Nortel to the Cisco Gateways.
Any suggestions of what to change? I think it may be number of digits as stated before, but I'm also seeing that it might be some kind of Protocol Mismatch as I investigate the cause 100- invaild IE contents error message.
This is from a good call from Cisco on my site to Nortel on my site:
CH 56 UIPE_IMSG CC_SETUP_IND REF 00007C98 CH 56 3 TOD 18:49:56 CK 22EE215D
CALLED #:5599 NUM PLAN: UNKNOWN TON: UNKNOWN
CALLING #:3456 NUM PLAN: UNKNOWN TON: UNKNOWN
DCH 56 UIPE_OMSG CC_PROCEED_REQ REF 0000FC98 CH 56 3 TOD 18:49:56 CK 22EE2164
DCH 56 UIPE_OMSG CC_ALERT_REQ REF 0000FC98 CH 56 3 TOD 18:49:56 CK 22EE2167
PROGRESS: TERMINATING END IS NOT ISDN
DCH 56 UIPE_OMSG CC_FAC_REQ REF 0000FC98 CH 0 TOD 18:50:16 CK 22EEBD2F
DCH 56 UIPE_OMSG CC_FAC_REQ REF 0000FC98 CH 0 TOD 18:50:16 CK 22EEBD31
DCH 56 UIPE_OMSG CC_SETUP_RESP REF 0000FC98 CH 56 3 TOD 18:50:18 CK 22EECF28
PROGRESS: TERMINATING END IS NOT ISDN
CONNECT #:707708 NUM PLAN: UNKNOWN TON: UNKNOWN
DCH 56 UIPE_IMSG CC_SETUPCOMP_IND REF 00007C98 CH 56 3 TOD 18:50:18 CK 22EECF7B
DCH 56 UIPE_IMSG CC_DISC_IND REF 00007C98 CH 56 3 TOD 18:50:22 CK 22EEF536
CAUSE: #16 - NORMAL CALL CLEARING
DCH 56 UIPE_OMSG CC_RELEASE_REQ REF 0000FC98 CH 56 3 TOD 18:50:22 CK 22EEF537
DCH 56 UIPE_IMSG CC_RELEASE_CONF REF 00007C98 CH 56 3 TOD 18:50:22 CK 22EEF577
3456 is the Call Manager number and 5599 is on my 3904. 707708 is one of the roll-over ports from the Octel. The pilot number for voicemail is 4044 and if the first port is busy, the hunt ports are programmed as 6 digit numbers.
Here is a failed call from off-site Call Manager (different cluster) to my site 81C:
DCH 57 UIPE_IMSG CC_SETUP_IND REF 00007E92 CH 57 1 TOD 18:48:50 CK 22EC23C0
CALLED #:5599 NUM PLAN: UNKNOWN TON: UNKNOWN
CALLING #:3343 NUM PLAN: UNKNOWN TON: UNKNOWN
DCH 57 UIPE_OMSG CC_PROCEED_REQ REF 0000FE92 CH 57 1 TOD 18:48:50 CK 22EC23C8
DCH 57 UIPE_OMSG CC_ALERT_REQ REF 0000FE92 CH 57 1 TOD 18:48:50 CK 22EC23CA
PROGRESS: TERMINATING END IS NOT ISDN
DCH 57 UIPE_IMSG CC_DISC_IND REF 00007E92 CH 57 1 TOD 18:48:58 CK 22EC62E4
CAUSE: #100 - INVALID IE CONTENTS
DCH 57 UIPE_OMSG CC_RELEASE_REQ REF 0000FE92 CH 57 1 TOD 18:48:58 CK 22EC62E6
DCH 57 UIPE_IMSG CC_RELEASE_CONF REF 00007E92 CH 57 1 TOD 18:48:58 CK 22EC632C
3343 is the incoming call and is trying to reach 5599 voicemail when not answered.
The calls incoming to the Nortel are using the same Gateways from the Cisco side. There are 6 E-1 connected from Nortel to the Cisco Gateways.
Any suggestions of what to change? I think it may be number of digits as stated before, but I'm also seeing that it might be some kind of Protocol Mismatch as I investigate the cause 100- invaild IE contents error message.