Return Loss is the power of the reflected signal, which is derived from the Reflection Coefficient of the circuit. In short, the better the impedance matching, the lower the reflected energy and the higher the return loss. In this measurement, higher is better.
Generally any impedance mismatch in the circuit will result in signal reflections. Unless the cable was physically damaged on installation, the impedance mismatch is more likely in the termination hardware. If your tester is saying about 5' from the test unit, and you are using a patch cable from the test unit to the wall outlet, then I would certainly look at the plug/jack combination of the wall outlet as the most likely problem.
I would first inspect the modular jack, and probably reterminate or replace it, then test again. Perhaps pick one bad circuit and carefully replace components/terminations one at a time, then test again until you locate whatever it is that seems to be causing you the problem.
Good Luck!
It is only my opinion, based on my experience and education...I am always willing to learn, educate me!
Daron J. Wilson, RCDD
daron.wilson@lhmorris.com