Hello all... again.
You know, if it wasn't for this forum I wouldn't know half of what I know about Crystal... my thanks for your help!
I have come to you, yet again, with another situation I need help with.
The report I'm working on is designed to communicate the statistics of incoming emails to our company; how many emails, the time it takes for someone to respond to an email and so on.
In this particular segment of the report, I am trying to capture the number of emails that have been repsonded to within our 1-day service level. Now, to make things complicated (maybe), I've gotten as far as creating a {true/false} boolean formula that designates whether or not the email has been responded to within 24 hours of submission. What I need to be able to do now is "count" how many are "true" meaning they did meet the 24 hour standard or "false" meaning they didn't.
Is there any way to do this?
Mark
You know, if it wasn't for this forum I wouldn't know half of what I know about Crystal... my thanks for your help!
I have come to you, yet again, with another situation I need help with.
The report I'm working on is designed to communicate the statistics of incoming emails to our company; how many emails, the time it takes for someone to respond to an email and so on.
In this particular segment of the report, I am trying to capture the number of emails that have been repsonded to within our 1-day service level. Now, to make things complicated (maybe), I've gotten as far as creating a {true/false} boolean formula that designates whether or not the email has been responded to within 24 hours of submission. What I need to be able to do now is "count" how many are "true" meaning they did meet the 24 hour standard or "false" meaning they didn't.
Is there any way to do this?
Mark