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Capture manually calls in queue in telephony view

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toniavaya

Technical User
Jul 10, 2018
31
ES
Hello :)

2019-08-22_09_26_12-IP_Office_Contact_Center_mzh0rw.png


Someone know how take a call where this is in queue?
qeasdadadr_w5iant.png


I think in older version, when I click with the right button click I can take the call in queue. I think appears a pick up or capure call.

Someone know how put this? Now if I click dont appears nothing. Thanks :)
 
You need to allow that in the Profile settings.

"Trying is the first step to failure..." - Homer
 
thanks for the reply, but i have activated this configuration and i can't take the calls in queue.
assaveasr_ckzeky.png
 
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