Capture manually calls in queue in telephony view

[toniavaya]

Hello

Someone know how take a call where this is in queue?

I think in older version, when I click with the right button click I can take the call in queue. I think appears a pick up or capure call.

Someone know how put this? Now if I click dont appears nothing. Thanks

 

[janni78]

You need to allow that in the Profile settings.

"Trying is the first step to failure..." - Homer

 

[toniavaya]

thanks for the reply, but i have activated this configuration and i can't take the calls in queue.