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Capabilities to forward a VDN using feature code?

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larmi

MIS
Jul 31, 2013
63
US
Our forwarding feature code is *2 and #2.

Is there any way at all to forward a VDN using our feature code? I created a vector that I have pretty much set the way I like it... however I'd like to be able to make it easier to forward the phones when we have a staff meeting. At this time, I have to edit the vector to go to a defined step to handle the calls, so it's a manual process. If I could forward the VDN to another station (or another VDN) using a feature code, it would just make the process simpler...

Or if anyone knows another way to help with this, maybe a command I can program in the vector, I'd love to know! Thank you!!
 
Try 'if staffed agents in skill x = 0 go to step y'.

In Step y just do a route-to.

The key is to make sure all of the agents log out before going to the meeting.

Kevin
 
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