After upgrading our system from MICS 6.0 to MICS 7.0, I noticed that our CAP (Ext.100) is not working the way it used to. We have Norstar Voice Mail 4.0 on the system as the Auto-Attendant. On the CAP (M7324 with 2 CAP unit) attached this is what it no longer does:
Buttons B01 thru B12 were Lines 1 - 12. They are physically still there when you press the buttons. Prior to the upgrade, when calls came in, You could visually watch the calls come into the system, it would start with visual flashing (Non-Audible) and then go steady when the auto attendant answered and so forth down the lines as each call came in. The Attendant console (CAP/ Ext.100) would only ring if the caller choose "0" from the auto attendant menu or there were an internal call. Now the lines are just there, no visualization anymore. So, when the calls start loading up, the operator has no way of telling where the calls are in relation to the lines. Again MICS 7.0 T1(Fiber) system with M7324 Attendant console and 2 KLM's attached. Thanks.
Buttons B01 thru B12 were Lines 1 - 12. They are physically still there when you press the buttons. Prior to the upgrade, when calls came in, You could visually watch the calls come into the system, it would start with visual flashing (Non-Audible) and then go steady when the auto attendant answered and so forth down the lines as each call came in. The Attendant console (CAP/ Ext.100) would only ring if the caller choose "0" from the auto attendant menu or there were an internal call. Now the lines are just there, no visualization anymore. So, when the calls start loading up, the operator has no way of telling where the calls are in relation to the lines. Again MICS 7.0 T1(Fiber) system with M7324 Attendant console and 2 KLM's attached. Thanks.
