I have 3 consoles on a version 1 rel 12 MICS.
From console 1 to console 2 the receptionist can answer an outside line press the voice call button and announce or drop the caller on console 2 (I don't ask why...).
Samer scenario from console 1 to console 3 doesn't work... BUT using the transfer button in place of the Voice Call button for internal calls works every time.
Of course the attendant at console 1 believes that they should be able to use the voice call button for all transfers and I can't explain why it works in one case an not the other. SO, of course the system is Broken!
Any ideas why?
-Terry
From console 1 to console 2 the receptionist can answer an outside line press the voice call button and announce or drop the caller on console 2 (I don't ask why...).
Samer scenario from console 1 to console 3 doesn't work... BUT using the transfer button in place of the Voice Call button for internal calls works every time.
Of course the attendant at console 1 believes that they should be able to use the voice call button for all transfers and I can't explain why it works in one case an not the other. SO, of course the system is Broken!
Any ideas why?
-Terry