Can't use the Internet

[Trentham]

I've just taken over a laptop (Win98SE) and can't use the internet though its modem...

The laptop used to participate in a domain but I've now set it to Workgroup operation.

In IE setting I've removed all reference to LAN connection.

In the DUN TCP/IP settings it's set to get settings automatically.

In the Network settings for dialup adapter TCP/IP it's set to detect setting.

In fact, AFAICS everything looks fine for a normal connection.

When I dial up to an ISP it makes the connection, validates and rnd quite happily, so the hardware must be working OK yet when I try to connect to Google with IE it says it can't find it (Page cannot be displayed). Even more, when I ping an IP address I get no repsonse. All the IE security settings, etc. look normal.

Yes, there is normally a firewall running (Zone Alarm) but turning it off makes no difference. Specifying the IP addresses of DNS servers makes no difference.

What have I missed?

 

[mattjurado]

I suggest you uninstall Zone Alarm, then delete your dial up connection, then remove all of the dial up networking components. If there is a tcp/ip bound to the network card, I would remove that as well. Basically, the only thing that should be left in the networking windows, is the driver for the network card. Reboot, then reinstall all of the dial up networking components. Then recreate your connection. See if you can connect, then ping, then browse the web. Let me know.

Matt J.

Please always take the time to backup any and all data before performing any actions suggested for ANY problem, regardless of how minor a change it might seem. Also test the backup to make sure it is intact.

 

[Trentham]

Thanks for that idea, it's a bit less drastic than a complete reinstall which is about all I could think of!

 

[Trentham]

Excellent! That's got it going now. Many thanks.

Short time of consternation when it refused to believe it knew anything about the modem that that went away!