Can't transfer a call 1

[ewaaijenberg]

Hi,

we have a system were we can't do any transfer.
After pushing the second time transfer to complete we receive the fault:
12:11:40 denial event 1802: Parties COR restrict D1=0x820031 D2=0x830033
12:11:40 denial event 1761: Transfer COR restrict D1=0x8c92 D2=0x10

We have this for internal calls.
Does anyone know the answer?

 

[beest]

look at the COR. is the cor blocked to tranfer a call to an other COR this starts at page 4

 

[ewaaijenberg]

The stations are all in the same cor and from page 4 and on everything is set to y

 

[AvayaTier3]

820031 is hunt-group 49
830033 is trunk-group 51

check the COR's for these and your station to see if the COR's for them are allowing or disallowing calls.

A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

36 years Bell, AT&T, Lucent, Avaya
Tier 3 for 26 years and counting

http://bshtele.com

 

[ewaaijenberg]

Hi,

al have the same cor.
Below is the fault for an internal call.
What can we restrict for transfering a call?
14:56:44 denial event 1802: Parties COR restrict D1=0x8c0010 D2=0x5
14:56:44 denial event 1761: Transfer COR restrict D1=0x8c92 D2=0x10


CLASS OF RESTRICTION

COR Number: 6
COR Description: onbeperkt

FRL: 5 APLT? y
Can Be Service Observed? y Calling Party Restriction: all-toll
Can Be A Service Observer? y Called Party Restriction: none
Time of Day Chart: 1 Forced Entry of Account Codes? n
Priority Queuing? y Direct Agent Calling? n
Restriction Override: all Facility Access Trunk Test? n
Restricted Call List? n Can Change Coverage? y
Unrestricted Call List: 1 2 3 4 5 6
Access to MCT? y Fully Restricted Service? n
Group II Category For MFC: 7 Hear VDN of Origin Annc.? n
Send ANI for MFE? n Add/Remove Agent Skills? y
MF ANI Prefix: Automatic Charge Display? n
Hear System Music on Hold? y PASTE (Display PBX Data on Phone)? n
Can Be Picked Up By Directed Call Pickup? y
Can Use Directed Call Pickup? y
Group Controlled Restriction: inactive