Can't select phone menu when calling outside line

[streamofmight]

Hi all

Please bear with me, I inherited a KX TES824 Console and connect them to 8 KX 7730s for my father's factory and I am trying to make them work.

So far so good, I can do intercom calls, I can do outgoing calls, I even got the KX TE Maintenance Console working on my laptop.

However, there is one thing that I have problems with despite extensive googling. Whenever I call a local hotline, say my local bank hotline and they ask me to Press 1 for Personal Banking, Press 2 for Internet Banking, etc., I press 1 and nothing happens. They just keep repeating Press 1 for ...,... as though no buttons were pressed.

Can anyone help me? I am just a kid that wants to help my dad save money by not spending a few hundred dollars by getting a techie down to help. Please and thank you!

 

[Otoni]

That problem should be on the Exchange at the Bank end and not at your end.

You can try calling another service with a similar set up i.e Press 1 for Personal Banking, Press 2 for Internet Banking, etc.,

http://www.wanetelecoms.com

 

[streamofmight]

I don't think the problem is at the bank end as I have tried 4 other hotlines and the same problem persists.

I have called the panasonic technician and they say that programming is needed to be done but I do not want to pay them to come down as my dad's business is kind of tight on cash flow now.

If there is no way around this I guess I have to really save and get the technician down. Thank you all for helping though. I really appreciate it!

 

[Otoni]

This setting "Whenever I call a local hotline, say my local bank hotline and they ask me to Press 1 for Personal Banking, Press 2 for Internet Banking" is at the bank end.

This setting - Press 1 for Personal Banking, Press 2 for Internet Banking setting is programmed on the PBX at the Bank.

Can you use another phone to call the bank other than your PBX?.

Unless the buttons/keys on your phone are not working.

I am supposing the local line is connected to the bank PBX and not your PBX

http://www.wanetelecoms.com

 

[WhiteGooner]

Check you have DTMF tones being sent to line

 

[b106]

Make sure your outgoing lines are set to DTMF not pulse(CO/Detail)
If you can't make calls using DTMF switch back to pulse but unlikely your CO lines can't handle DTMF