cant see media changer in device manager or device config

[zipperhead]

Just installed a new Compaq SSL 2020 tape unit along with Arcserve 7.0 build 1100. Applied arcserve sp4 and additional
post sp4 patches. When I go into device config it tells me there is no changer attached to the server. Go into device manager, can see the tape, but not the medium changer. When I rebbot the server I see the SCSI bios sees the compaq tape unit so I dont think it is a controller problem. I checked the scsi id,s and all is ok. Any help would be greatly appreciated. Thanks, Zip

 

[NickFerrar]

On a Dell PowerVault 120T autoloader we have here it detects 2 SCSI devices for the autoloader at boot. One if the unit itself and the other is the changer on a different SCSI ID. Do you get two devices showing?

 

[zipperhead]

During boot I only see 1 device, the tape unit.

 

[Cyklops]

Check if your SCSI controlller supports multile LUN's and if so, if it is enabled. Otherwise the controller cannot separate changer and tape drive and thus will show to you only the tape drive

regards