Can't run softconsole

[Jonjr88]

I'm hoping someone can point me in the right direction here....

Customer has a few PCs with softconsole, all running windows 10. I am able to install and run SC on all of the PCs needed except for one and I think I've tried almost everything that i know. Once the SC is installed and i try to open the app an error pops up "The application was unable to start correctly (0xc0000604), Click OK to close the application". I've tried installing and uninstalling many times with the same result. I am running the install as an admin and opening the app as an admin. I even tried different versions of SC. firewall is off. uninstalled and rebooted a few times. I'm sure the issue is with the PC but what could it be?

 

[splittingcodec]

What kind of AV software, if any, is running?

 

[Okkie26]

Is the extension logged in?

 

[joe2938]

you do have enough licenses right?

 

[Jonjr88]

all the PCs have the same AV i would assume since they are managed by a company.

I cannot even get the app to open after the install, i just get the error that it didnt start correctly and to click ok to close.

yea there are enough licenses.

 

[splittingcodec]

My gut tells me that you should try to disable to AV on one of those stations and reload SoftConsole software, and see if that's the issue.

 

[TouchToneTommy]

When you say installed as Admin and running as Admin, are you logged in as Admin or just using compatabilty mode?

 

[Jonjr88]

I’m not logged in as an admin. I right click the setup and “run as administrator” and after I install I right click and do the same but still unable to open. Now I’ve installed on other users on the same network with out an issue with the same domain rights so I don’t know why one pc on the same network would give me an issue. It has to be something specific to the pc and not the network but I can’t figure out what it is.

 

[TouchToneTommy]

· Installer and PC User Permission
The PC location and account name and password necessary for PC Administrator rights during installation. The
user must also have rights to create and modify registry entries and the program files directory to install IP Office
SoftConsole successfully.

 

[sizbut]

Before this thread gets any longer how about saying what version of SoftConsole and IP Office. And with the latest version of SoftConsole admin rights are not required.

Stuck in a never ending cycle of file copying.

 

[Jonjr88]

They they are running IPO 8.1. I tied the user cd from that version and I’ve tried the user CD from R10 with the same result. I’ve been able to install and run SC on other PCs with the same domain rights.

 

[teletechman]

as TTT says log in as the administrator and install and see if you can run it, use the local admin not the network.
Mike

 

[Jonjr88]

Ok thanks. That’s my next step.

 

[Jonjr88]

logged in as Admin and started from scratch with the same outcome. What does SC depend on if anything??

 

[Westi]

R8.1 need the User CD R4.2 and the SC in there
if you run R10 it will never work

Joe W.

FHandw, just expired ACSS (SME)


"This is the end of the world, make sure to buy your T-shirt before it is too late"
Original expression of my daughter

 

[Jonjr88]

Westi i downloaded the user CD from 8.1 and installed SC but the issue is actually opening the application. I dont even get to the login page of SC i just get an application error. I attached a pic.

http://files.engineering.com/getfil...-b488-e2fad497558a&file=softconsole_error.png

 

[intrigrant]

The picture is too small and unreadable

 

[Jonjr88]

sorry about that

http://files.engineering.com/getfil...-8115-c90c4598210a&file=softconsole_error.jpg

 

[teletechman]

This is installed on every other PC that you tried? If so switch out the PC. This happened to me before and the only thing that fixed it was to swap out the PC. Everything in the environment was the same, same manufacturer, same model, same OS, same updates, same AV nothing fixed it just changed the PC and worked first time. Better than wasting 3-5 hours trying to figure this out.
Mike

 

[Jonjr88]

Yea I feel like that’s the only option!!