Cant run new install Norton 2004 with existing virus

[JohnDennis]

I have installed Norton 2004 OK but it wont start. Have checked with the Norton site and the virus W32.HLLW.DONK.L is detected on the machine. The fix from Symantec is to download the latest def files and run a scan to clear it. I have downloaded the file ok but Norton still wont start and therefore I cant clear the virus. There is no freestanding repair for this virus. The virus check on installation of 2004 does not find the virus (too far out of date.)

Any suggestions would be very gratefully received.

regards

John

 

[FaiTHLeSS]

Try using

http://housecall.trendmicro.com

to clean it, its an online scanner.


Or delete the registry keys it uses then reboot your computer and run nav.

 

[satrow]

Symantec often have the spec for manually removing these things. Boot to Safe Mode and clean it out from there?

Andy.

 

[JohnDennis]

Thanks folks, will try - although Symantec don't describe a manual delete for this virus that I can find.

rgds

John

 

[JohnDennis]

OK all clear. Manually removed the Registry keys to disable the virus so I could run NAV then latest defs from Symantec cleared it out.

Thanks again

John