Can't Restore Individual Files

[impreza18blue]

Version 11 Arcserve on a Win2k server.
When I try to restore files, I can see the session and the folders, but can't drill down to restore an individual file. If I restore the whole directory I can then get the directory and it's contents and get to the file I need. CA's website is utterly useless and probably the worst on the planet....unless you pay a support subscription....

Can anyone give me a clue.... Should I go back to Veritas BackUp Exec ?

 

[speshalyst]

HI,

When you say you cannot drill down .. arent you able to expand the + next to the folder?

If not.. when u highlight the folder, do you see the files on the right pane?

did you try using the restore by tree option?



So it Shall be Written!
So it Shall be Done!!

 

[impreza18blue]

I have tried clicking the + next to the folder, but nothing appears on the right hand pane. I haven't tried restoring by tree. Can I use this option for an individual file ?

 

[speshalyst]

If you know the file name, you can use a filter to restore only that file under restore by Backup media.

You can even use Restore by Query and define a query to include only that file.

So it Shall be Written!
So it Shall be Done!!