can't remove registry keys

[lideho]

After a failed installation of Norton System Works 2002 (the error messages said the installation program was unable to write registry keys), I went into the registry to manually remove the keys. The system refused to let me remove the keys in the Norton section of HKey_Local_Machine\Software. Has anyone else run into this problem? Tried rebooting in safe mode with same result.
Dennis H. A+

 

[wolluf]

You may need to change the security permissions on the keys (right click & choose permissions). If you're Administrator, you can acces advanced part and take ownership if necessary.

 

[gpalmer711]

If changing the permissions does not do the trick for you then take a look at
Uninstall Norton 2003 and earlier

Greg Palmer
Free Software for Adminstrators

http://www.palmersoft.co.uk

 

[lideho]

Thanks for your suggestions. Will try them the next time I see this computer.

 

[linney]

Error: "Error 1406: Could not write value Norton AntiVirus to key. . ." when installing Norton

AntiVirus

http://service1.symantec.com/SUPPOR...88256b4b005eb010?OpenDocument&src=bar_sch_nam

 

[lideho]

Thanks, linney, that sounds like the problem although I couldn't remember the error number I got during the installation. I will look into it the next time I see the computer.