Cant put lines in group 1

[phreak23]

I am trying to put 4 lines in calling group 770 so that the AA will pick up immediately when calls come in. However, it wont let me put the lines in that group at all. I tried to put them in 771 and create an overflow but I cant put lines in there either.
This is a Legend 7.0 in key mode.

I must be missing something simple, but haven't done this in a while and am a bit rusty.

Here is the calling group info:

A Group # 30 Senders : 11 12 13 14 15 17 18 19 20
A 24 25 27
A DIRECT GROUP CALLING INFORMATION


A Group # : 770 Group Type : IntegrtdVMI
A Call Distribution Type : LINEAR

A PryAnn No. EXT # LABEL
A 1
A 2
A 3
A 4
A 5
A 6
A 7
A 8
A 9
A 10
A Secondary Announcement Ext # :
A Time Between Delay Announcements: 0
A Repeat Secondary Announcement: No

A Message Waiting Station :

A Queue Control Limit: 99
A Calls_in_queue Threshold 1: 1
A Calls_in_queue Threshold 2: 1
A Calls_in_queue Threshold 3: 1
A External Alert ext # :
A Overflow Threshold (#) : 1
A Overflow Threshold (Time): 0
A Prompt Based Overflow Option: No
A Overflow to DGC group # :

A Group Coverage : 30

A Member No. EXT # LABEL
A 1 46
A 2 47
A 3 48
A 4 49
A 5
A 6
A 7
A 8
A 9
A 10
A 11
A 12
A 13
A 14
A 15
A 16
A 17
A 18
A 19
A 20

A LINES :
A DIRECT GROUP CALLING INFORMATION



A Group Priority: : 16
A Support Group: :

A Home Group(s)/Priority :
A DIRECT GROUP CALLING INFORMATION

 

[Telecomboy]

Make sure the lines don't have principal ownership assigning them to an extension. Print the General Trunk information and that will tell you where they are assigned.

 

[phreak23]

Not owned by anyone.


A QCC QCC Extern
A Trk SS/PP RemAccess Pool TlPrfx HldDisc Principal Prty Oper Switch
A 801 1/ 1 No Remote Yes Long 4
A 802 1/ 2 No Remote Yes Long 4
A 803 1/ 3 No Remote Yes Long 4
A 804 1/ 4 No Remote Yes Long 4
A 805 2/ 1 No Remote Yes Long 4
A 806 2/ 2 No Remote Yes Long 4
A 807 2/ 3 No Remote Yes Long 4
A 808 2/ 4 No Remote Yes Long 4

 

[tdaugirdas]

Do a print of ALL of your group calling information. Those lines are currently assigned to another calling group - probably for overflow to delay when the AA answers. I use 791 for AA overflow - so the lines could be assigned to any one of the available calling group extensions. Once you locate the group - remove the lines assigned - and then you can reassign them to 770.

Tom Daugirdas,
President
STCG, Inc.
stcg.com

 

[phreak23]

I did notice they are in night service, but they are not in any other calling groups.

 

[phreak23]

OK, you were right. They were in group 791. I can't believe I missed that.
Thanks Tom.

 

[tdaugirdas]

They HAVE to be assigned to a group somewhere - that would be the ONLY reason you cannot assign them to 770. Night Service has no effect on that issue. You really need to do a PRINT, Group Calling, All - and post it here - or just look for the group that lines are assigned to.

Tom Daugirdas,
President
STCG, Inc.
stcg.com

 

[merlinman]

I agree with Tom.

However, once you find them in another group, then I would suggest that you just leave them there and change the overflow to do what you want it to. (On the order of a 1 second time out to overflow)

http://home.comcast.net/~merlinman