Can't print in IE 6, Windows XP

[LastWords]

Hi,

A user has the following problem. When they print from Internet Explorer 6 a blank page appears. When they print preview the webpage a blank page appears.

I have tried the following solutions:

• Unchecking "Enable third party
browser extensions" in Internet Options/Advanced

• Going to this reg key and either deleting it or enabling "yes": [HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Main] - This key wasn't there on the user's computer.

• To work around this behavior, disable the Auto-Select option for encoding. To do so, on the View menu, point to Encoding, and then click to clear Auto-Select.

• Start Internet Explorer. Point to Encoding on the View menu. Click to select Unicode encoding language.

• On the Environment tab, note the path for the TEMP variable in the User Variables for Name box. The default is SystemDrive:\Temp.

None of these solutions has worked. Does anyone have any more ideas?

Many thanks.

by Lastwords,

Maentwrog (n.Welsh): Celtic word for a computer spelling mistake.

 

[BabyJeffy]

See if the user has enabled any user specific style sheets (CSS) that might over-ride the styles used on the web site.

Does this happen on all websites or just some (one?) specific ones?

Cheers,
Jeff

[tt]Jeff's Page [/tt][tt]@[/tt][tt] Code Couch

http://www.codecouch.com/jeff/

[/tt]

 

[LastWords]

Yes it happens on all websites. Print friendly pages, with or without CSS controlling the page, etc.

by Lastwords,

Maentwrog (n.Welsh): Celtic word for a computer spelling mistake.

 

[bodycare]

Anyone got a fix for this as we are experiencing the same problem

 

[BillyRayPreachersSon]

Do any of these help?

Why does print or preview generate a blank first page?

http://support.microsoft.com/kb/257097/en-us

Why do I get a blank page when printing from Internet Explorer 5.5?

http://support.microsoft.com/kb/271583/en-us

Why do I get an additional blank page when printing from Internet Explorer 5.5?

http://support.microsoft.com/kb/270841/en-us

They were the first things that showed up with a quick Google search for:

"internet explorer" print blank page

Hope this helps,
Dan

[tt]Dan's Page [blue]@[/blue] Code Couch

http://www.codecouch.com/dan/

[/tt]

 

[BillyRayPreachersSon]

Or maybe this?

If you are using Internet Explorer and are experiencing blank pages when you print or incorrectly displayed print preview information then this tweak may resolve the problem.

http://www.winguides.com/registry/display.php/925/

[tt]Dan's Page [blue]@[/blue] Code Couch

http://www.codecouch.com/dan/

[/tt]

 

[BabyJeffy]

I have another suggestion to add to those from Dan...

Has the user recently installed the Acrobat Reader plugin? It could be worth checking that they have the latest version - since I believe there were some previous problems with dll versions and the like.

Worth a check.

Cheers,
Jeff

[tt]Jeff's Page [/tt][tt]@[/tt][tt] Code Couch

http://www.codecouch.com/jeff/

[/tt]

 

[LastWords]

Thanks for all your responses. I have tried all the above suggestions and none have worked. The only one I havent tried is the Adobe Reader solution; i will give this a go. I know it's been a problem for a few months now, so I don't know if it's related to a Adobe Reader plugin.


by Lastwords,

Maentwrog (n.Welsh): Celtic word for a computer spelling mistake.

 

[bodycare]

Still doesnt work tried all of the fixes

 

[BillyRayPreachersSon]

If it's just IE that is dodgy with printing, it might be worth re-downloading the IE binaries and doing a total re-install of it.

http://www.microsoft.com/downloads/...cb-5e5d-48f5-b02b-20b602228de6&DisplayLang=en

Dan


[tt]Dan's Page [blue]@[/blue] Code Couch

http://www.codecouch.com/dan/

[/tt]

 

[bodycare]

Still not working after a re-install

 

[BillyRayPreachersSon]

Time to upgrade to Firefox, then


[tt]Dan's Page [blue]@[/blue] Code Couch

http://www.codecouch.com/dan/

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