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Can't Ping Gateway on Windows XP (Dell), IP setup looks OK

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bikingbill

IS-IT--Management
Apr 25, 2009
13
US
System: Dell Dimension 2400 XP SP2

The system is connected by a ethernet cable to a Netgear router. A Mac Laptop was used to verify the connection at the cable that goes into the PC.

Here's the situation. I lost connectivity on a uninstall of MacAfee and a Virus run with FP-PROT. Did all the fixes as suggested on:


(Reseting TCP/IP Stack (netsh), Resting Winsock catalog, XP_Winfix, XP TCIP Repair, uninstall/install hardware, uninstall/install protocols etc. etc.).

Even reinstalled Windows from a boot CD, reinstalled device drivers etc.

Network Connection Details are fine.

IP Address: 192.168.1.4 ... and the Router shows the Dell connected at this address.
Default Gateway and DHCP and DNS Server: 192.168.1.1 ... these are the correct values as assigned by router as verified on the Mac Laptop (connected to same router).

Hardware diagnostic on network card also ok.

PING to IP Address: Works
PING to Gateway Address: Timeout
PING to Mac: Timeout
PING to outside address (76.176.187.56): Timeout

All of these verified on Mac Laptop connected to same router and they work.

Running Network Diagnostics for XP on the Dell says:

"Error attmpting to validate Winsock base providers: 2
Not all base service provider entries could be found in the winsock catalog. A reset is needed."

Have done multiple passes with these tools. In normal and safe (with network) modes.

Is my only option to pull the docs off and nuke (reformat) the drive, install Windows etc.?

This is the GF's machine (men, don't ever do this) and all works except no internet connect.

Note: One week, about 40 hours into this and I used to (1999) be a CTO and now I remember why I'm not and why I'm not running Windows. Sorry.
 
We did that. Same problem with a different I/O card. Can get proper IPCONFIG /ALL settings, can PING the Dell, can't ping from the DELL.

My guess now is that a registry entry is corrupted in a major way.

We're 'ghosting' the drive to a new drive, then nuking it. Reinstall of Windows, then copy of files and programs.


 
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