Can't paste from Citrix - intermittent behaviour 2

[JKrumins]

Hi

We use Citrix to connect to our ERP software. Sometimes a user may find that text copied from within the ERP app (under citrix) cannot be pasted into another local (non-citrix) app such as Excel.
If the user opens a 2nd citrix session, he may well be able to paste from that. Problem only seems to affect some sessions, some of the time. (Maybe after big previous copy/paste?). But problem is annoying and time-wasting.

I thought I read somewhere a quick-fix that restores the cut/paste abilities to the session... Anyway got any info/suggestions?

 

[ascotta]

Hmmm believe it or not it might be a printer driver issue. I believe I believe

Have a look at CTX103602 on support.citrix.com

[blue] A perspective from the other side!![/blue]

Cheers
Scott

 

[bfahey]

I've experienced this same phenomenon. In my case, I've got two presentation servers hosting apps. If a user connects over citrix and, for example, launches Word and Outlook, and the session is split between the to servers (i.e. PresSvr1 is runnnig the Outlook session and PresSvr2 is serving up the Word session) then the user will not be able to copy and paste from one app to the other. But, if the session is not split, and the same presentation server is serving up both apps, then they will be able to copy/paste. I'm still looking to see where the setting is in Citrix to prevent the split session. Hope this helps.

Brian