can't make outgoing calls

[Al Ibdaa]

Hi there,

I have added recently 8 new agents, after doing the configuration they are able to receive calls normally like the other agents but they can't make outgoing calls, they will get a busy tone.
If the old agents login through the new phones they are able to make the outgoing calls, I have checked the configuration in the IP office everything looks fine. Please let me know where should I look for is it in the IP office only or also in the ipocc configuration.

Ashraf Jandali

 

[janni78]

You should look at Monitor traces and IPOCC logs to find out what is causing this as with any other issue you're having.

"Trying is the first step to failure..." - Homer

 

[Al Ibdaa]

i will try to do the tracing, but my question is the settings to make outgoing calls only in IP Office( Manager) or also in the IPOCC application?

 

[janni78]

If your agents can dial out from their phones they should be able to dial out from IPOCC.

"Trying is the first step to failure..." - Homer

 

[Al Ibdaa]

I dont want them to dial through the IPOCC they have desk phones that they dial from, as I told you the old agents can dial normally but the new ones can't dial, and I made sure they are on the same user rights with the same shortcodes.

 

[vladcbv]

Check SIP Tab of each user - you should have a DDI there instead of default extension

 

[Al Ibdaa]

Hi Vladcbv,

I could not find any SIP tab in the IPO Manager.

 

[Al Ibdaa]

found the problem, i forgot to add them in the msn configuration