Can't log into UCM with Administrator Account R11.1

[azrael2000]

hi there.

Have a little question. I am trying to log into my UCM with an Administrator Account but I keep getting "User Login Failed".

I can see the UCM, I am able to web to the system, ping it, the whole 9 yards, but the vmpro client is a no go.

I am using the client right off of the UCM, so the software should be good. As well, the Enable Client is turned on, but the Admin user fails. I have created a new user and given it all the power in the world but the client still says User Login failed.

Any ideas?

Regards

 

[IPOTS]

Try resetting you security settings to default.
This will reset you password and voicemail pro default password. (should be the same as the IP office password to log into the client)

 

[azrael2000]

Hi there.

That didn't work... but on a positive note, my co-worker found somewhere that apparently is is an issue with R11.1.x.x vmpro software, and Avaya knows about it.

So for anyone who comes after me, if you have the issue, stay at 11.0.4.x and everything "should" work normally.

Thanks for your help, IPOTS.

Regards

 

[lleeNC]

As tradition,

- Take out the UCM
- Give it a good brush
- Place the UCM on the floor (preferably outside)
- Run it over with your car


On a serious note,

I'm pretty sure the UCM uses the Administrator account on the IPO service within the module itself. Did you check the service users on the UCM by going to 7070?