Can't load config 1

[TXGeoff]

Trying to load a config from an IP406 v3.1 and all I get back is "xxxxx.cfg not loaded OK" in the status bar. Any way to get around this?

Thanks,

Geoff

 

[Westi]

where do you try to load it onto,
IP 406 as well?
V1 or V2?
what release is the unit you want to load this on?

Joe W.

FHandw., ACS

If you can't be good, be good at it!

 

[TXGeoff]

V3.1 [65] - Pretty sure it's a V1, but I'm not certain. Is there an easy way to tell?

Just trying to log in to the switch and load the config. so I can make some changes. That's when it gives me the error. Was working fine until last Friday when another user was in the switch working on button programming. Ever since then, no luck getting in.

I spoke with my Avaya dealer and they suggested rebooting the switch to see if that fixes it. I'll give that a try this evening.

Geoff

 

[jamie77]

what procedure are you going through??

Manager>Yellow Folder Icon>Find IPO>Password

Jamie Green

ACA:Implement - IP Office
ACS:Implement - IP Office

http://www.alliedcom.co.uk

Football is not a matter of life and death-It is far more important!!!!

 

[TXGeoff]

Correct - enter the password, click OK, see the "Receiving ... from 00eb..., wait about 30 seconds, then see the "C:\Program Files\Avaya\IP Office\Manager\xxxxx.cfg not received OK" message in the status bar.

 

[jamie77]

wrong password

Jamie Green

ACA:Implement - IP Office
ACS:Implement - IP Office

http://www.alliedcom.co.uk

Football is not a matter of life and death-It is far more important!!!!

 

[TXGeoff]

Any way to verify that? The person who was in the switch last on Friday afternoon swears up and down that the only changes they made were to phone button configurations.

 

[jamie77]

Before you go any further with this I suggest you take copies of the .fcg and .bak files from the Manager folders on yours and PC you collegue was working on. Rename the files also to save any confusion.

Then download Snadboys Revelation v2.

With that you should be able to look under the stars in the System Password in each of the configs.

Look at the MOdified date of each file and start with the newest one.

Otherwise:
Try turning off your Caps lock on your PC!!!

Jamie Green

ACA:Implement - IP Office
ACS:Implement - IP Office

http://www.alliedcom.co.uk

Football is not a matter of life and death-It is far more important!!!!

 

[TXGeoff]

Found the config file from Friday afternoon. Revelation shows the password as not changed. Guess we'll see what a reboot does. (CAPS lock... been there, done that.)

Thanks anyway for the suggestions!

Geoff

 

[jamie77]

Check firewall settings on your PC also.

Jamie Green

ACA:Implement - IP Office
ACS:Implement - IP Office

http://www.alliedcom.co.uk

Football is not a matter of life and death-It is far more important!!!!

 

[TXGeoff]

No firewall at all between the management server and the switch. No issues pinging the switch either, and tools like monitor and call status are working fine.

 

[TXGeoff]

Speaking of monitor... never played with that before (I'm a Cisco phone guy, not Avaya), but when I try to get the config here's what I see in Monitor:

252522mS PRN: TFTPServer::RRQ(from 10.0.2.18) nasystem/who_is
257798mS PRN: TFTPServer::RRQ(from 10.0.2.18) config/'xtv~zo>

Then I see the error on the Manager status bar.

Geoff

 

[jamie77]

Call Status uses the same system password as the config.

So if that works then P/W is fine. have you tried rebooting the PC running Manager or using a different PC??

The Monitor output you see is the IPO getting the request for the config and trying to send it.

I seem to recall having a similar issues many moons ago and it was something to do with IP routes. It would fine the IPO on broadcast but couldn't send the file as IP routes were wrong.

Are you tring this from the same subnet??

Jamie Green

ACA:Implement - IP Office
ACS:Implement - IP Office

http://www.alliedcom.co.uk

Football is not a matter of life and death-It is far more important!!!!

 

[TXGeoff]

Same subnet. Haven't tried rebooting the pc yet, but I'm about to. If that doesn't do it I'll try rebooting the switch. Stand by....

 

[TXGeoff]

No luck rebooting the server with Manager on it. Switch reboot coming up.

 

[TXGeoff]

No go. Rebooting the switch didn't fix it either. Can I force the config from Friday back down to the switch to see if maybe it can overwrite what's there?

 

[TXGeoff]

BTW... After the reboot the monitor traffic looked a little different when I made the config request (but it still errors out):

13205mS PRN: TFTPServer::RRQ(from 10.0.2.18) nasystem/who_is
19205mS PRN: TFTPServer::RRQ(from 10.0.2.18) config/'xtv~zo>
19206mS PRN: Config Write Wake Up
19252mS RES: Mon 28/7/2008 18:21:43 FreeMem=47148356(3) CMMsg=5 (6) Buff=100 565 498 528 5 Links=3279 Elements=0
19707mS PRN: IO List Size 1
19707mS PRN: Sending Config out to fecf8654 started

 

[TXGeoff]

Quick question: Should the file name I see in the tftp rquest in monitor match what I'm expecting? In monitor I see "config/'xtv~zo>", and xtv~zo is definitely not the name of my config file. Is the file corrupt on the server, or is this a normal naming convention?

Geoff

 

[jamie77]

name in encypted with password I believe, never really checked!!!

If I am reading this right, the IP address is it sending to is : 254.207.134.84!!

Something is going wrong somewhere.

Are you connected direct to the switch. Try setting the IPO as your gateway.

Jamie Green

ACA:Implement - IP Office
ACS:Implement - IP Office

http://www.alliedcom.co.uk

Football is not a matter of life and death-It is far more important!!!!

 

[TXGeoff]

Very strange. If the log is to be believed it does look like it's trying to send to the wrong place. The phone switch and the server are connected to the same switch, so that shouldn't be the issue, and there were zero network changes made on Friday when this stopped working.

I'm about out of patience with this, so I think it's time to take advantage of my service contract and let the vendor figure it out.

I appreciate all the help!

Thanks,

Geoff