Can't install Dialed Number Analyzer in CCM4.1(3) 1

[seong76]

When I try to install the Dialed Number Analyzer plugin in my CCM 4.1(3), I get the following error in the InstallShield Wizard.

------------------------------------------------------
Teh wizard was interrupted before Cisco Dialed Number Analyzer could be completely installed.

Your system has not been modified. To complete installation at another time, please run setup again.
------------------------------------------------------

I get the following event in application log.
EventID : 11708
Source : MsiInstaller
Description : Product : Cisco Dialed Number Analyzer -- Installation operation failed.

 

[frankbil]

I ran into the same issue. Called TAC and found that Cisco renamed the .exe file for the original application. I simply had to rename the old app and re-reun the install and it worked perfectly.

Cheers.

 

[seong76]

Could you explain how you went about renaming the "old app"? I just downloaed the DNAsetup.exe from the Admin GUI and tried renaming it to just setup.exe..... Thanks

 

[frankbil]

Go to your publisher and search for dnanalyzer.exe. This is the old version of the application. Rename it. Then run the DNASetup.exe intall package and the software should install fine.

 

[seong76]

THANKS!!!! I renamed c:\Program FIles\Cisco\Bin\DialedNumberAnalyzer.exe and the new plugin installed fine. I've been asking and digging everywhere to resolve this issue. Thank you so much!