can't initalize startalk 1

[6453]

hello folks...

I am installing a new (used) 8X24 DR5 and startalk. The switch seems fine all the stations work fine but I can not initalize startalk. No matter what F9** codes I use I get "inactive feature." these have been my troubleshooting steps thus far:

note: when lifting or punching down pairs or making hardware changes the switch and startalk are powered down.

I have changed the ports used from 123 (ext 243) to others (ext 229, & 230) and recycled the power with the same result.

I CAN dial into the port (ext 243) and get "Log: " and have tried 0000 and the station+0000 and 120000 and 1020000 and 10020000 and only get "invalid password."

I went into programming **266344 and then port status and at port 123 it says STRTK 243 and some other things when i press "state" it says "idle" so I assume that the switch sees Startalk.

I have tried lifting and repunching the cables to the RJ11 and tried three different station cables, that I know to be functional, from the RJ11 to startalk.

I have tried many other things but I think that the steps described above are the most pertinent.

Any ideas????? Any more troubleshooting steps I can take?

Thank you all for all the help you have provided me in the past and for any help you can provide me now.

michael

http://www.mlozano.com

http://art.mlozano.com

 

[Arr]

6453,
F9** isn't used for flash it's for Fast Rad.
If this is a 'new' (to you) system from a dealer: from the log prompt type in the installer's password. Then follow the prompts to initialise the Voice Mail. You will find these steps in your manual under initialization.

Good Luck
PhM

 

[6453]

thanks,

By 9** i menat to say that i had tried F980, F981, F982, and on to the end. I apologize if I was not clear.

Thanks again.

 

[canadianwolf]

Did you do the FTR **xftest? (password is the same as your config password on the KSU) That will allow you to go through every feature code that the KSU see's, and has installed, and test each one - removing the dead ones.
Start with that and see how far you get.

 

[joelunchpail]

have you tried looking at the flash with your laptop . its possible the pcmcia card is toast

 

[Nortellian]

do a f903. than choose your range. than f983 should work. it may than ask for password 266344 instead of log. Good Luck

 

[6453]

Thank you! Thank you! Thank You! F903 allowed me to set the range and all is well in my universe.