Can't import wav file in application builder

[michont]

I'm hoping somebody has seen this before. I am trying to update a voice item in callpilot application builder. We had somebody record a greeting and it's saved in WAV format. CallPilot version is 5.00.41. When I open the files they sound fine. After selecting import and then choosing the WAV file, I get a popup message that says:

The system could not import the voice item onto the server.
Please check the connection to the server and try again.

I've never uploaded before so am at a loss. Normally, I record through my phone but
we had somebody in a different department do the recording this time. Does anyone
know how to overcome this error?

 

[30n30w]

Something tickles my memory about the actual format of the .wav file. There are many bit rates, and I think some are incompatible with callpilot.
.Wav compression formats range from 8000 hz to 11 or 12000 hz, I wish I could tell you exactly what you need, but it's been too long.
30n30w

 

[michont]

Thanks for giving me something to consider. I was thinking it was more related to permissions. I didn't think CP would be able to recognize the file properties. I figured maybe it could upload but not be able to use it when it tried. I will just have to find out how to see the wav file properties.

 

[MJJ18MIKE]

I remember this too. It's something like it must be a wav 2 file and it can only be mono. I'll check through my past notes but it's something along those lines. There might be something in CP to specify it somewhere.

 

[30n30w]

So a quick test of Callpilot audio player - recorded a few seconds of voice and save-as'd on my desktop as a .wav - I get a sampling rate of 13kbps, do depending on how you recorded it, it might be much higher than Callpilot can interpret. There is a piece of software I use in my own voicemail-to-email app called switchsound which can convert between many formats and bit rates.
30n30w

 

[michont]

On Monday, I'll play around with the file formatting, can't hurt. : ) Thanks

 

[DFKSydney]

For Call Pilot you need

Sample Rate: 44K (I think will work), 22K and 8K

8 Bit

MONO

Standard wav should do it. No mp3 etc

(Miran is 8K only)

 

[michont]

Great, thanks. I'll let you know how things go.

 

[michont]

Found a way to convert to specs and upload went fine. Thanks for the assist.