Can't get Phone Manager Pro to work 1

[kh3572]

Customer has IP Office 500 4.1.9(95)

Able to login to Phone Manager Pro; however, there is no audio, no dial tone, etc.

Any suggestions?

PhoneLady

 

[victor5908]

Are you going IP through a PC?If so,there is an Audio Enabled license you will need as well as setting the type to IP in the user profile.
Also,on a Vista machine good luck.I've had it up and running on Vista,but the sound quality is so poor that it's totally unuseable.
There is also a .bat file you can run on the PC to open all firewall ports.
There is an install doc on the IP Office Knowledge portal as well as ipofficeinfo.com I believe that gives a little more detail about user/extension/ip settings that I don't have off the top of my head right now.

 

[kh3572]

Would you happen to have the correct material code for the IP Audio enable license?

PhoneLady

 

[gknight1]

you would have to have (1) PMP 177468 and (1) PMP IP 171992 for a softphone to work

 

[kh3572]

I have material codes 174456, 174463 and 177472. Are these the same license, just multiple users?

PhoneLady

 

[gknight1]

you have a softconsole license, 5 PMP IP, and 50 PMP. so yes that is what you need to 5 PMP IP. Make sure under the user it is set to Phone Manager Softphone.

 

[Escorthosis]

Don't forget to tick voip enabled in the PMPro settings.

 

[tlpeter]

Still you didn't say if it is vista or not
Vista is not supported and does not work well


ACA - Implement IP Office
ACS - Implement IP Office
ACA - Voice Services Management
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Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[kh3572]

They are using Microsoft ISA for the VPN

PhoneLady

 

[Bas1234]

Did you run the avayafw.bat?

http://www.ipofficeinfo.com/pdf/AvayaFW.bat

Greetzzz..Bas

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It works! Now if only I could remember what I did...
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