Can't get NT 4 Server onto the Internet

Mike1234 · Mar 20, 2000

Help 

 

Hi folks, 

 

The problem is I cannot connect my NT 4 Server to the Internet. I have created a dial up account with my service provider; every password and setting has been double and treble checked. 

 

But when I dial up, I get to the stage of verifying user name and password, and this happens (Error 629 The port was disconnected by the remote machine). The passwords are all correct. 

 

It seems to be that NT is stopping the connection, but I cannot find out where or how. 

 

Any help would be great. 

 

Cheers Mike

peterve · Mar 21, 2000

I had the same problem once. 
I've just updated my modem drivers and the problem was fixed. 
By the way, I know it's stupid to mention, but you never know : Is your password set as 'clear text' ? 
Peter Van Eeckhoutte <a href=mailto

eter.ve@itinera.be>peter.ve@itinera.be</a> <a href= > </a>

DaveGoTech · Mar 21, 2000

Try reducing the maximum speed setting of your modem (to 19200) 
and see if it helps. 
Dave David J. Aller <a href=mailto:GoTech@GoTechnologiesInc.com>GoTech@GoTechnologiesInc.com</a> <a href=

http://www.GoTechnologiesInc.com>Business

Computer Systems & Networking Services</a>

Ianco · Mar 30, 2000

Your problems connecting to your ISP could be caused by any of the following reasons:    - The settings for your dial-up connection to your ISP are configured incorrectly.    - Your ISP's Point-to-Point protocol (PPP) server is not functioning properly.   To determine and resolve the problem you are experiencing, follow the procedures in each of the following sections in order. After you finish each procedure, check to see if you can connect to your ISP successfully.   Verify Your Username and Password ---------------------------------   Make sure that Caps Lock is not accidentally on, and then verify that you are typing your username and password exactly as provided by your ISP.   Accept Any Authentication Including Clear Text ----------------------------------------------   Configure your dial-up connection to your ISP to accept any authentication, including clear text. To do so, follow these steps:   1. Click Start, point to Programs, point to Accessories, and then click Dial-Up Networking.   2. Click the phone book entry for your ISP in the Phonebook Entry To Dial box.   3. Click More, and then click Edit Entry And Modem Properties.   4. Click the Security tab, click "Accept any authentication including clear text", and then click OK.   Lower the Connection Speed --------------------------   If phone line noise or other interference is a problem, lowering your connection speed may allow you to connect to your ISP. To lower your connection speed, follow these steps:   1. Click Start> Programs> Accessories> >Dial-Up Networking.   2. Click your ISP entry> More> Edit   3. Click your modem in the Dial Using box, and then click Configure.   4. In the Initial Speed (BPS) box, click 9600, and then click OK.   5. Click OK.   If you are able to connect at a lower speed, or if phone line noise is such that you cannot connect, have the phone company check the phone lines.   Disable Hardware Flow Control -----------------------------   Disable Hardware Flow Control in your dial-up connection to your ISP. To do so, follow these steps:   1. Click Start> Programs> Accessories> >Dial-Up Networking.   2. Click your ISP entry> More> Edit   3. Click the Basic tab, click Configure, click the Enable Hardware Flow Control check box to clear it, and then click OK.   4. Click OK.   Disable Modem Error Control ---------------------------   Disable Modem Error Control in your dial-up connection to your ISP. To do so, follow these steps:   1. Click Start> Programs> Accessories> >Dial-Up Networking.   2. Click your ISP entry> More> Edit   3. Click the Basic tab, click Configure, click the Enable Modem Error Control check box to clear it, and then click OK.   4. Click OK.   Disable Modem Compression -------------------------   Disable Modem Compression in your dial-up connection to your ISP. To do so, follow these steps:   1. Click Start> Programs> Accessories> >Dial-Up Networking.   2. Click your ISP entry> More> Edit   3. Click the Basic tab, click Configure, click the Enable Modem Compression check box to clear it, and then click OK.   4. Click OK.   Disable Software Compression ----------------------------   Disable Software Compression in your dial-up connection to your ISP. To do so, follow these steps:   1. Click Start> Programs> Accessories> >Dial-Up Networking.   2. Click your ISP entry> More> Edit   3. Click the Server tab, click the Enable Software Compression check box to clear it, and then click OK.   Disable LCP Extensions ----------------------   You may have trouble connecting to your ISP if your ISP's Point-to-Point protocol (PPP) server does not support Link Control Protocol (LCP) extensions. LCP extensions include a Callback option, Time Remaining, and Identification packets as defined in RFC 1570. Contact your ISP to determine whether you should disable LCP extensions.   To disable LCP extension, follow these steps:   1. Click Start> Programs> Accessories> >Dial-Up Networking.   2. Click your ISP entry> More> Edit   3. Click the Server tab, click the Enable PPP LCP Extensions check box to clear it, and then click OK.   Disable IP Header Compression -----------------------------   You may have problems logging on to your ISP if you are using IP header compression (also known as Van Jacobson or VJ header compression). To disable IP header compression, follow these steps:   1. Click Start> Programs> Accessories> >Dial-Up Networking.   2. Click your ISP entry> More> Edit   3. Click the Server tab, and then click TCP/IP Settings.   4. Click the Use IP Header Compression check box to clear it, and then click OK.   5. Click OK.   Connect Using a Terminal Window -------------------------------   Some PPP and SLIP accounts require you to log on using a terminal window, and then type "PPP" or "slip" (without quotation marks) at a terminal prompt to start the session. When you log on, you may also need to prefix your user name with characters such as "P" or "S" or "PPP:" (without quotation marks). Contact your ISP to determine if you must type "ppp" or "slip" at a terminal prompt or if your user name requires a special prefix.   If your ISP requires additional information other than your user name and password, you may need to use a terminal window. To open a terminal window after you connect, follow these steps:   1. Click Start> Programs> Accessories> >Dial-Up Networking.   2. Click your ISP entry> More> Edit   3. Click the Script tab, click Pop Up A Terminal Window, and then click OK.   No Prompt for Username and Password -----------------------------------   If you do not receive a prompt for your user name or password when you attempt to connect to your ISP, follow these steps:   1. Click Start> Programs> Accessories> >Dial-Up Networking.   2. Click your ISP entry> More> Edit   3. Click the Security tab, click Unsave Password, and then click OK.   Disable Your Login Script -------------------------   If you run a login script to connect to your ISP, disable it and try to connect with a pop-up terminal window. If you are able to connect, there may be a problem with your login script file. You may need to contact your ISP for assistance in creating a script file to use with Dial-Up Networking. Windows NT includes several basic script files including:    - Ppp.scp    - Slip.scp    - Cis.scp   NOTE: When you use the CompuServe Information Service (CIS) script, you must use your CIS ID for your user name. For more information about using these files, view the Script.doc file in the Winnt\System32\Ras\Script folder. If you have problems creating a script file to automate your log on, contact your ISP for further assistance.   If you have a SLIP account, you must use a terminal window or a script file to connect to your ISP. When you are using a SLIP account, most ISPs display your IP address for the session in the terminal window. Most ISPs inform you of your IP address with a message similar to "Your IP address is <###.###.###.###>" or "SLIP session from <###.###.###.###> to <###.###.###.###>." In this case, the second number is usually your IP address. You should enter this in the IP Address box. If the address is the same every time you connect, you can change it in the phone book entry in TCP/IP settings on the Server tab.   Verify the Phone Number -----------------------   Verify that you are using the correct phone number to connect to your ISP.  Some ISPs will have different phone numbers for different protocols, such as X2 and K56Flex.   Mutual Authentication ---------------------   You may have problems logging in to your ISP if your ISP's PPP server is using mutual authentication. Dial-Up Networking does not support mutual authentication. Contact your ISP to determine whether your ISP's PPP server uses mutual authentication.   PPP Logging -----------   Enabling the PPP logging file (Ppp.log) may help you troubleshoot other problems related to connecting to your ISP's PPP server. A tad long, but I hope this helps you troubleshoot your problem. Good luck

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Can't get NT 4 Server onto the Internet

Mike1234

Technical User

peterve

IS-IT--Management

DaveGoTech

Programmer

Ianco

MIS

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