can't forward to acd que

[grnichol]

I have set up a acd que and am trying to forward a phone to the the que. The call forward to call pilot instead of the acd que, if i dial the acd number the calls go through fine.

 

[bigindian65]

post the set you have forwarded. Is the queue active?

Mato' Was'aka

 

[grnichol]

Here is more of what is happening. There are 4 DID numbers listed to the public to call this business, They are wanting a acd group set up with 3 agents. I have the acd group setup and the 3 agents setup. I built analog lines for the 4 DID number to call forward to the acd group. The calls will forward as long as someone is logged into the acd group if no one in logged in it sends the call to callpilot for the DID number called not the NCFW of the acd group. The DIDs do not have voicemail setup so the recording stating this dn is not subscribed to this service.

 

[bigindian65]

Make the 4 DIDs CDNs and target the DFDN of the CDNs to your Queue.

Mato' Was'aka

 

[grnichol]

I have never made a CDN what all is involved with that

 

[bigindian65]

>ld 23
ACD000
MEM AVAIL: (U/P): 97882844 USED U P: 5971711 397858 TOT: 104252413
DISK SPACE NEEDED: 703 KBYTES
ACD DNS AVAIL: 23920 USED: 80 TOT: 24000
REQ new
TYPE cdn
CUST 0
CDN 5978
FRRT
SRRT
FROA
UUI
MURT
CDSQ
DFDN 8805
NAME
CMB
CEIL
OVFL
TDNS
RPRT
CNTL
VSID
HSID

MEM AVAIL: (U/P): 97882520 USED U P: 5971940 397953 TOT: 104252413
DISK SPACE NEEDED: 703 KBYTES
ACD DNS AVAIL: 23919 USED: 81 TOT: 24000
REQ

Mato' Was'aka

 

[grnichol]

Thanks I will try this tonight after hours. I thought I have forwarded using analog ports in the past I guees that doing it that way does not work.

 

[grnichol]

I setup a CDN and I still am not getting it to NCFW. Here is a print of CDN and ACD

ACD DNS AVAIL: 23978 USED: 22 TOT: 24000
REQ prt
TYPE cdn
CUST 0
CDN 2610

TYPE CDN
CUST 0
CDN 2610
FRRT
SRRT
FROA NO
UUI NO
MURT
CDSQ NO
DFDN 8336
NAME NO
CMB NO
CEIL 2047
OVFL NO
TDNS NO
RPRT NO
AACQ NO
CNTL NO
VSID
HSID



ACDN 8336

TYPE ACD
CUST 0
ACDN 8336
MWC YES
IMS NO
MAXP 5
SDNB NO
BSCW NO
ISAP NO
AACQ NO
RGAI NO
ACAA NO
FRRT 27
FRT 2
SRRT 28
SRT 36
NRRT
FROA YES
CALP POS
ICDD NO
NCFW 0652<-----Callpilot CDN
FNCF NO
FORC NO
RTQT 0
SPCP NO
OBTN NO
RAO NO
CWTH 1
NCWL NO
BYTH 0
OVTH 2047
TOFT NONE
HPQ NO
OCN NO
OVDN
IFDN
OVBU LNK LNK LNK LNK
EMRT
MURT 13
RTPC YES
STIO
TSFT 20
HOML NO
RDNA NO
LABEL_KEY0 NO
NRAC NO
DAL NO
RPRT NO
RAGT 4
DURT 30
RSND 4
FCTH 20
CRQS 100
IVR NO
OBSC NO
OBPT 5
CWNT NONE

 

[bigindian65]

when it hits call pilot, what are you wanting it to do then

Mato' Was'aka

 

[grnichol]

it hits voicemail box 8336 which has a message on it. When i call 8336 it goes to the message recorded on 8336 when i call the number forwarded to 8336 i get the voicemail box for the number forwarded to 8336. If if 1 of the acd agents is logged into the group when you call the number forwarded 8336 it goes to the agent that is logged in.

 

[grnichol]

I am going to setup the 4 DIDs to share a mailbox with 8336
that I think will fix my problem

 

[bigindian65]

I think it will. Remember - An unanswered call will always revert to the mailbox of the orginally dialed number whether it has VM or not.

Mato' Was'aka