Can't fax out thru Callpilot but can receive.

[edkender]

Having trouble faxing out of Callpilot 5.0 SU11. I can receive faxes fine but canot fax out. Here is the CPtrace.

14:20:07:112 - CallPilot 05.00.41.154, Copyright 2011 Avaya Inc. All Rights Reserved
14:28:05:232 [4372, nrm, Common] - CFaxListCtrl::MergeFaxFiles(): lpszFaxFile == NULL
14:28:05:248 [4372, nrm, Common] - CFaxListCtrl::MergeFaxFiles(): Number files = 1
14:28:05:263 [4372, nrm, Common] - CNdaFxSrvApp::InitInstance(): Command line - "C:\Program Files\Avaya\CallPilot\fax\nmquick.exe" "C:\Program Files\Avaya\CallPilot\fax\temp\F027d294.TIF" "Microsoft Word - Document1"
14:28:05:529 [4480] - Application Mode
14:28:05:545 [4480, nrm, Common] - Command Line Mode == 0
14:28:05:623 [4480] - CIMAPServer:oProtocolLogon try to open IMAP connection with main server
14:28:05:638 [4480, nrm, Common] - mm_log <tcp_open port=143, service=imap, host=[10.x.x.x]> <0>
14:28:05:654 [4480, nrm, Common] - mm_log <Trying IP address [10.x.x.x:143]> <0>
14:28:05:670 [4480, nrm, Common] - mm_notify <TELCALLPILOTCPC CallPilot server ready> <0>
14:28:06:091 [4480, nrm, Common] - mm_notify <> <1>
14:28:06:263 [4480, nrm, Common] - mm_exists <18>
14:28:06:279 [4480] - CIMAPServer:oProtocolLogon opened connection with main server
14:28:06:294 [4480] - CIMAPServer::Logon IMAP connection opened
14:28:06:310 [4480] - CIMAPServer::XNortelIsGRUser sending X_NORTEL_ISGRUSER
14:28:06:326 [4480] - CIMAPServer::XNortelIsGRUser user type is <RegularUser>
14:28:06:466 [4480] - CIMAPServer::XNortelIsGRUser complete successfully
14:28:06:482 [4480] - CIMAPServer::XNortelCallBackDN sending X_NORTEL_CALLBACKDN
14:28:06:498 [4480] - 4777
14:28:06:701 [4480] - CIMAPServer::XNortelCallBackDN complete successfully
14:28:06:716 [4480] - CIMAPServer::XNortelFetchMCESystem sending X_NORTEL_FETCH_MCE_SYSTEM
14:28:06:732 [4480, nrm, Common] - * MIN_PSSWDLEN <4>
14:28:06:904 [4480, nrm, Common] - * FQDN <telcallpilotcpc>
14:28:06:919 [4480, nrm, Common] - * VERSION <05.00.41.167>
14:28:06:935 [4480, nrm, Common] - * SEARCHBASE <dc=nortel,dc=ca>
14:28:06:951 [4480, nrm, Common] - * COVERPAGE <>
14:28:06:966 [4480, nrm, Common] - * ADDRESSBOOK <>
14:28:06:982 [4480, nrm, Common] - * MYCALLPILOT <>
14:28:06:997 [4480, nrm, Common] - * CND_FQDN <>
14:28:07:013 [4480, nrm, Common] - * CND_SEARCHBASE <ou=subscribers,dc=nortel,dc=com>
14:28:07:029 [4480] - CIMAPServer::XNortelFetchMCESystem complete
14:28:07:044 [4480] - CIMAPServer::XNortelUserCOS sending X_NORTEL_USERCOS
14:28:07:247 [4480] - CIMAPServer::XNortelUserCOS complete
14:28:07:263 [4480, nrm, Common] - nmcred: <4777, 10.121.150.17> ref'd 5
14:28:07:279 [4480] - CIMAPServer::XNortelMCEUpgrade sending X_NORTEL_MCE_UPGRADE
14:28:07:294 [4480] - CIMAPServer::XNortelMCEUpgrade complete
14:28:07:310 [4480, nrm, Common] - mm_flags <1>
14:28:07:325 [4480, nrm, Common] - mm_flags <2>
14:28:07:341 [4480, nrm, Common] - mm_flags <3>
14:28:07:357 [4480, nrm, Common] - mm_flags <4>
14:28:07:372 [4480, nrm, Common] - mm_flags <5>
14:28:07:388 [4480, nrm, Common] - mm_flags <6>
14:28:07:404 [4480, nrm, Common] - mm_flags <7>
14:28:07:419 [4480, nrm, Common] - mm_flags <8>
14:28:07:435 [4480, nrm, Common] - mm_flags <9>
14:28:07:450 [4480, nrm, Common] - mm_flags <10>
14:28:07:466 [4480, nrm, Common] - mm_flags <11>
14:28:07:482 [4480, nrm, Common] - mm_flags <12>
14:28:07:497 [4480, nrm, Common] - mm_flags <13>
14:28:07:513 [4480, nrm, Common] - mm_flags <14>
14:28:07:529 [4480, nrm, Common] - mm_flags <15>
14:28:07:544 [4480, nrm, Common] - mm_flags <16>
14:28:07:560 [4480, nrm, Common] - mm_flags <17>
14:28:07:575 [4480, nrm, Common] - mm_flags <18>
14:28:07:591 [4480] - CreateFaxAddress()
14:28:07:607 [4480] - FAX=4774@telcallpilotcpc
14:28:07:622 [4480] - SendSMTPMessage()::start
14:28:07:638 [4480] - CSMTPServer:oLogon opening SMTP connection with main server
14:28:07:654 [4480, nrm, Common] - mm_log <tcp_open port=25, service=smtp, host=[10.x.x.x]> <0>
14:28:07:669 [4480, nrm, Common] - mm_log <Trying IP address [10.x.x.x:25]> <0>
14:28:07:763 [4480] - CSMTPServer:oLogon SMTP connection opened
14:28:07:778 [4480, nrm, Common] - nmcred: <4777, 10.x.x.x> ref'd 2
14:28:07:794 [4480] - CSMTPMessage::CSMTPMessage FROM <4777@telcallpilotgrf>
14:28:07:810 [4480, nrm, Common] - CSMTPMessage::AddRecipients TO <<FAX=4774@telcallpilotcpc>>
14:28:07:825 [4480] - CSMTPMessage::StreamFile sending MAIL command.
14:28:07:841 [4480] - CSMTPMessage::StreamFile negotiating recipients.
14:28:07:857 [4480] - CSMTPMessage::StreamFile sending DATA command.
14:28:07:872 [4480] - CSMTPMessage::StreamFile sending data.
14:28:07:888 [4480] - CSMTPMessage::StreamFile send completion
14:28:07:997 [4480] - CSMTPServer::Send SMTP Failure <554>
14:28:08:013 [4480] - Send message::UnknownFailure
14:28:08:028 [4480] - SendSMTPMessage()::end
14:28:08:044 [4480] - CSMTPServer::Send SMTP connection closed
14:28:08:060 [4480, nrm, Common] - nmcred: <4777, 10.121.150.17> released 1
14:28:10:606 [4480] - CIMAPServer::Reset IMAP connection closed
14:28:10:622 [4480, nrm, Common] - mm_notify <TELCALLPILOTCPC IMAP4rev1 server terminating connection> <4>
14:28:10:637 [4480, nrm, Common] - mm_log <Winsock cleanup> <0>
14:28:10:653 [4480, nrm, Common] - nmcred: <4777, 10.121.150.17> released 4
14:28:10:668 [4480] - Exit
14:28:10:684 [4480] - Delete File C:\Program Files\Avaya\CallPilot\fax\temp\F027d294.TIF

 

[KCFLHRC]

I have no idea what that print out is you posted but do your Call Pilot Agents have a high enough NCOS to make a call out.

 

[edkender]

Yes the ports are set with an NCOS of 5 and I block thru RPL's. Right now I'm just trying to fax to an internal destination so I should not be blocked. My mailbox class has accsess to LD for DTT and Fax. I can forward voicemai's to other mailboxes thru desktop so I know it's not a port 25 issue.

 

[allenmac]

Just to check the obvious, do you have fax channels configured on the CallPilot server?

 

[edkender]

Would I not get inbound if I didn't have fax channels? Of course I have them.

 

[allenmac]

When you try to send a fax, can you verify that the CallPilot server is placing a call to the destination fax?

 

[3Sixty]

I think I had a problem like this beore and it was something to do with the FQDN and the AMIS settings. I cannot remember exactly but it was something to do with the FQDN matching the FQDN name on the callpilot I think. I will have a look and confirm. Error does not look the same but on the trace.

Thanks,
Colin

http://www.3sixtynetworks.com

 

[edkender]

I never see it trying to dial out. I am able to forward messages so if the FQDN was messed up would I not be able to forward voice messages.

 

[allenmac]

Do the RPLs for Fax Printing and Desktop have permission to dial 4777?

 

[3Sixty]

Just had a look and at the time I had two problems the first was getting the desktop messenger to log on and this was related to the FQDN and the second was the RPL. Although it was using a default allow, It did seem to work until I specfied all the leading digits for the dial plan and extensions range on the RPL after that everything worked 100% including the dial via outlook etc..

Thanks,
Colin

http://www.3sixtynetworks.com

 

[3Sixty]

check to see if you have Delivery to Telephone or Fax check, default is uncheck and faxes goes nowhere.

Messaging -> Message Delivery Config -> Unauthenticated Access Rest -> Delivery to Phone or Fax

http://www.3sixtynetworks.com