Can't dial extension from outside using DID (Merlin Legend)

[matrixx1]

This is a follow up to a previous thread because people were not able to post replies:

The one particular extension in question (1396) works fine within the office. If you dial the # from outside the office (xxx-872-1396), the following message plays, "the number you have reached is not in service. This is a recording".

My industry is computers and web development so please be very detailed in your replies because i don't know what i'm doing when it comes to phone systems. Thanks for all your help.

 

[matrixx1]

I'm trying to figure out a step by step way to do the following (I have a winSPM connection to Legend):

______________________________________________________

In regards to the issue with 1396, you need to make a table that looks like this:

Entry Number: 0 1 2 3
NtwkServ: Any SVC Any Any
Expected Digits: 4 4 7 0 0
Pattern to Match: 0436 872
Digits to Delete: 0 4 3 0 0
Digits to Add: 5489

What I am saying is create table 2 to drop the 872 part of the 7 Digits they are sending.

 

[merlinman]

In Standard SPM, under PRI - DIAL PLAN ROUTING -

TOTAL DIGITS > Table 2 > Enter 7

Then, under DELETE DIGITS > Table 2 > Enter 872

If you have extensions that match what's left after stripping the 1st 3 digits, calls should route to the extension.

You previously stated that they are sending 7 digits.

Therefore, I am not sure how your tables that show to expect only 4 digits can work at all.

That being said, I think you need to be very very sure of what the Provider is sending.

There are those of us in this forum that can be of assistance if you think you need such professional help.

http://home.comcast.net/~merlinman

 

[SYQUEST]

The clue here is the disconnect recording you are receiving when calling the number. The Legend/Magix has an option for how UN-assigned DID numbers are treated. Your switch probably has the "give busy" option selected.

In the case of PRI service when the call set up message is sent to the Legend, it sends back a specific message to the CO switch for the status of the call. In this case if the digits sent and the translated digits are screwed up, then the number "appears" to be UN-assigned and the CO switch gives the disconnect or non-completion recording.

Now this conclusion mirrors Merlinman's response. The digits sent are the problem. What you need to do is open a trouble ticket with AT&T repair service and have the translations folks provide the proper info concerning the amount of digits sent AND verify ALL of the DID numbers associated with the PRI, so there will be NO confusion about what numbers you have in the trunk group and what changes you will need to make in the Legend to make it work!

If you have problems with BellSouth/AT&T repair escalate to a supervisor! Don't take no for an answer!

Good luck!

....JIM....

 

[matrixx1]

ok...i'll check again with AT&T tomorrow....the setting for "invalid destination DID is 'send to backup extension'

 

[matrixx1]

MerlinMan...Thanks. Are you referring to this PRI?

standard spm > system program > exit > linesTrunks > PRI > DialPlnRtg...after that I get lost...the only options are (service, patterns, TotalDigits, DeleteDigits, AddDigits)...not Table 2...when I click delete digits, it says "enter entry no. (0-15)...i then put 2 and next it said "enter number of digits to delete (0-14)...if i enter 3 it takes me back to the PRI Dial Pln Routing main menu?

 

[merlinman]

"....if i enter 3 it takes me back to the PRI Dial Pln Routing main menu?"

That's correct, then do the following:

Select SERVICE > Table 2 > Enter and then choose ANY SERVICE

Select Expected Digits > Table 2 > Enter and then enter 7.

Select Pattern to match > Table 2 > Enter and then enter 872.

Once you have done all that, make a test call and see if it works.

If it fouls up anything, just backspace out what you did in table 2.

http://home.comcast.net/~merlinman

 

[tdaugirdas]

If all of your phones are routing correctly with their incomming DIDs - with the exception of this ONE extention - and you can VERIFY that you are recieving 7 digits from the phone company (rather than 4 digits) - then - the single incomming pattern programmed in your current PRI setup from your previous post (should not work at all since it references only 4 digits) - So my BEST guess is that the phone company is not correctly sending the 872-1396 DID number and/or sending that number differently from the other DIDs. I would get their repair service on the phone - have them dial some of your working DIDs - and tell you what they see being sent to the Legend - and then repeat by dialing the 1396 number - and see if anything different is being sent - or if the dialed number is even getting to the Legend. I suspect it is not even getting to the Legend.

Tom Daugirdas,
President
STCG, Inc.
stcg.com

 

[memphisribs]

If the following is true, then the call is never getting to the switch. My guess is that the number is't ported to the PRI.
"The one particular extension in question (1396) works fine within the office. If you dial the # from outside the office (xxx-872-1396), the following message plays, "the number you have reached is not in service. This is a recording"."

Check with the carrier.

Good luck

43 years in the business and counting.

 

[matrixx1]

Thanks everyone for you help. Turns out the issue was an AT&T error. As some of you suspected, the number was not getting to the PBX. It was was not routed correctly on their end. They have fixed the problem and everything works now. Thanks again!!